Job description
Description
Zelh is a fast-growing, passionate outsourcing company.
Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.
We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!
At this point, Zelh is looking for a Collections Specialist to join our team.
As a Collections Specialists, you will assist our clients in keeping their balances current and resolving any payment or accounting issues they may encounter. The primary duties and responsibilities of this role include making outbound calls to existing clients who have past due invoices, answering incoming calls regarding accounting inquiries, and working with clients to obtain payment in full on past due balances.
Duties and Responsibilities:
Make outbound calls to inform Debtors of overdue accounts and outstanding balances
Collect payments on current and past due invoices
Work personal account portfolio to keep outstanding balance within company goal
Verify customer information including email addresses, phone numbers and addresses in internal systems and databases
Document all customer communications clearly and accurately
Utilize computer systems to research customer history and resolve issues
- Perform other related duties as assigned
Requirements:
-Previous collections experience appreciated
-Excellent customer service skills
-Effective verbal and written communication skills
-Fast and accurate data entry skills
-Strong attention to detail and thoroughness
-Ability to multi-task and problem solve effectively
-Bilingual (English/Spanish) a plus
Working conditions:
-Work schedule: Mon-Frid, 7:00- 3:00 MST
-Competitive Salary in USD
-10+ business days of paid time off, 15 - after 2 years, 7 days of Public Holidays, 3 sick leaves
-Equipment provided
