Job description
Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for “on behalf.” Because that’s exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined — as an opportunity for innovation, a source of insight to customers, and a way to connect with partners around the globe!
Summary: The Configuration Senior Specialist is responsible for the delivery of on-time and accurate supplier configurations required for client and enterprise projects. Qualified candidates will manage multiple configurations and projects independently, delivering strategic project updates to key stakeholders internally and externally. This individual will be responsible for successful completion of complex, cross-functional project(s) and adherence to all regulatory guidelines. The Configuration Senior Specialist will be required to consult with key stakeholders and provide strategies to meet project requirements across various platforms, products, and capabilities. This role will collaborate across departments to drive process improvement and best practices that position Onbe as a leader in the industry. This position will be based out of our Conshohocken, PA office 2 days/week onsite.
Responsibilities:
- Demonstrate a mastery understanding of internal and external supplier system platforms, products and capabilities
- Deliver on-time and accurate supplier configurations as outlined in the client project request
- Independently develop configuration scope and requirements to meet project timelines and objectives
- Execute effective configuration methodology and customize project plans based on internal / external processes, configuration and client requirements
- Adjust project plans to align and conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
- Serve as a single point of contact for all assigned projects, escalations and blockers
- Provide regular and detailed updates to other stakeholders to ensure project status is known
- Coordinate and host external supplier calls, helping maintain agendas, individually owning talking points related to assigned projects
- Maintain configuration and project trackers to ensure external supplier partners are meeting target SLAs
- Understand and articulate complex interdependencies between suppliers, platforms, and products
- Possess the ability to troubleshoot, diagnose, and accurately remediate production issues in line with the external supplier configurations
- Execute on change management requests that require external supplier facing engagement
- Participate in beta testing on new features and functionality as requested by enterprise stakeholders
- Creation and maintenance of standard operating procedures (SOPs) for the assigned role
- Maintain expert knowledge of partner capabilities and how to apply them to the client project request, adhering to all Risk and Compliance policies and procedures
- Execution of miscellaneous project tasks and efficiency initiatives assigned by manager
Qualifications:
- Bachelor’s degree or equivalent industry experience
- 2-3 years of experience in a supplier facing configuration role using proven implementation or project management methodologies
- Experience in implementing and managing projects across multiple platforms
- Experience with project management tools such as Jira and OnePlan
- Experience with the development, tracking, and execution of detailed launch plans for assigned projects
- Able to work both independently and in a team-oriented, collaborative environment
- Proven ability to demonstrate a drive for results and accountability of business needs
- Proven ability to work in an ambiguous environment and collaborate across multiple areas to achieve a common business objective
- Excellent business writing and communication skills with a strong attention to detail
- Knowledge of Microsoft programs including Word, Excel, and PowerPoint
- Familiarity with the payment industry ecosystem preferred but not required
The base salary range for this position is between $67,000-$69,000 with eligibility for an annual bonus. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits includes medical, dental, vision, wellness, 401(k) matching, unlimited PTO, work from anywhere, generous parental leave, and more! Our job titles may span more than one career level. All candidates are encouraged to apply.
#LI-Hybrid
At Onbe, a diverse group of people, ideas, and perspectives are key to achieving phenomenal things. For over 25 years, our focus has remained on building a culture of openness and ingenuity, where employees come together to innovate and build disbursement solutions that make the lives of our clients and their consumers and workforces easier and better. Our definition of success includes celebrating differences and affirming belonging. To that end, we ask employees to come to Onbe as they are and contribute their diverse perspectives, identities, and experiences.
We believe that the recruiting phase is only the very beginning of diversity and inclusion. At Onbe, we’re constantly evolving the way we celebrate diversity every day and in everything we do. With several internal committees that are dedicated to mental and physical wellness, diversity, inclusion, and community outreach, we are committed to making a culture that is inclusive to all.
Onbe is proud to be an equal opportunity employer. We seek out ways to create a mindful workforce that embraces diversity and celebrates a culture of inclusion. We do not discriminate against employees or job applicants on the basis of race, color, ancestry, national origin, sex (including pregnancy), gender identity, sexual orientation, marital or family status, religion, age, disability, genetic information or military service. Our equal opportunity policy applies to all decisions of employment including hiring, placement, promotion or advancement, termination, layoff, recall, transfer, compensation, training and leaves of absence
