Summary
The job is for a Bilingual Customer Care Agent working remotely in Venezuela, Colombia, Argentina, Ecuador, Peru, or Nicaragua. The work schedule is Monday-Friday, 9 am - 5 pm EST. The role involves customer service tasks and the requirements include specific experience, education, hardware, software, office setup, and internet requirements.
Requirements
- C1/C2 English and Spanish writing and speaking skills
- At least 1 year of experience in customer service roles, preferably remote
- Graduated (or soon to graduate) with a college degree
- A quiet home office with a desk and office chair
- Stable internet with at least 10 MBPS download & 2 MBPS upload speed
- A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphone
Responsibilities
- Respond to customer inquiries and provide assistance via live chat, email, and ticketing systems
- Resolve customer issues and concerns in a professional and timely manner
- Accurately document customer interactions and maintain detailed records in our customer service database
- Adhere to company policies and procedures regarding customer interactions and data privacy
- Provide feedback to the management team on customer trends, product issues, and process improvements
- Assist with additional customer service tasks and projects as needed
- Receive inbound calls and follow up on clients when needed
Benefits
- Entry-level payment rates: $4/hr (approx $640-740/month)
- Ongoing pay increments at each work anniversary
- Discretionary client bonuses (over 80% of our clients award significant end-of-year bonuses to their team members)
- 7 US federal holidays as paid time off
- 4 days paid time off (over 65% of our clients provide even more PTO days)
- Monthly stipend for medical insurance (after an induction period)
- Birthday/Anniversary bonuses
- Gym/Wellness allowance
- Unlimited online fitness classes with our online personal training partner
- Invites to our annual Christmas parties and other in-person or online gatherings
