Job description
THE COMPANY:
Juul Labs’s mission is to transition the world’s billion adult smokers away from combustible cigarettes, eliminate their use, and combat underage usage of our products. We have the opportunity to address one of the world’s most intractable challenges through a commitment to exceptional quality, research, design, and innovation. Backed by leading technology investors, we are committed to the same excellence when it comes to hiring great talent.
We are a diverse team that is united by this common purpose and we are hiring the world’s best engineers, scientists, designers, product managers, operations experts, and customer service and business professionals. If the opportunity to build your career is compelling, read on for more details.
ROLE AND RESPONSIBILITIES:
As the Customer & Consumer Program Deployment, Senior Manager, you will lead a national team of Territory Managers to design, implement, and optimize JUUL’s customer-facing and consumer engagement programs across key U.S. markets. This role is critical in scaling field excellence, integrating digital tools into execution workflows, and ensuring programs deliver against strategic commercial goals. You will report directly to senior Commercial leadership and serve as a central link between HQ strategy
and field execution. This is a people leadership role with national scope and cross-functional influence.
KEY RESPONSIBILITIES:
Team Leadership & Execution Oversight
Manage and develop a team of DEP Territory Managers responsible for market-level execution of Direct Engagement Programs (DEP), Clerk Education, and Adult Nicotine Consumer acquisition activities
Set strategic priorities and performance expectations, ensuring regional consistency and executional excellence
Partner with HR and TA teams on hiring, onboarding, and performance management of direct reports
Conduct regular coaching, field visits, and talent development planning to foster a high-performing, accountable team culture
Program Deployment & Commercial Integration
Lead end-to-end deployment of customer-facing and consumer support programs across national markets
Ensure flawless execution across pre-launch, live, and post-activation phases
Collaborate with Sales, Marketing, and Regional VPs to align program rollout with commercial goals and field realities
Contribute to and monitor program P&L performance; implement course corrections to optimize ROI
Digital Integration & Performance Insights
Embed Salesforce, Power BI, and other digital tools into daily team operations for enhanced visibility and agility
Partner with data and analytics teams to define KPIs, track compliance, and identify opportunities for optimization
Standardize feedback loops between field and HQ to accelerate learning and responsiveness
Market Feedback & Continuous Optimization
Gather field-level feedback to evaluate program performance and relevance
Translate insights into actionable improvements to enhance engagement and impact
Track Net Promoter Score (NPS) metrics and integrate learnings into program refinement
Cross-Functional Collaboration & Stakeholder Reporting
Serve as primary point of contact between Deployment team and HQ stakeholders
Deliver quarterly performance reports and strategic recommendations to VP-level leadership
Facilitate sprint reviews, pilot evaluations, and post-program retrospectives
Reporting & Stakeholder Alignment
Deliver monthly and quarterly reports on program performance, commercial outcomes, and consumer response
Present recommendations to senior leadership on program improvements and scalability
Lead sprint reviews and feedback sessions to support continuous program evolution
Key Deliverables That Define Success
Team-wide execution of OTIF (On Time, In Full) program rollouts across all assigned markets
Clear, measurable gains in customer and consumer engagement KPIs
Scalable program refinements based on team feedback and performance data
High engagement, retention, and development of field team members
Seamless alignment between field activity and national commercial strategy
Perform related duties as assigned, within your scope of practice
PERSONAL AND PROFESSIONAL QUALIFICATIONS:
- 10+ years of experience in commercial execution, trade marketing, or customer program leadership
- Proven track record managing and developing high-performing remote field teams
- Strong cross-functional project management and strategic planning skills
- Experience managing field budgets and operational metrics
- Advanced proficiency with Salesforce, Tableau, Power BI, and Excel
- Excellent communication and leadership presence across all levels
- Preferred prior experience in highly regulated or CPG industries
- Preferred experience rolling out national programs with regional customization
- Preferred familiarity with customer journey mapping, NPS tracking, and consumer analytics
EDUCATION:
- Bachelor’s degree in Business, Marketing, Economics, or related field required
- MBA (or related advanced degree) strongly preferred
JUUL LABS PERKS & BENEFITS:
- A place to grow your career. We’ll help you set big goals - and exceed them
- People. Work with talented, committed and supportive teammates
- Equity and performance bonuses. Every employee is a stakeholder in our success
- Cell phone subsidy, commuter benefits and discounts on JUUL products
- Excellent medical, dental and vision, disability, and life insurance, plus family support, wellness, legal, and employee assistance program benefits
- 401(k) plan with company matching
- Plus biannual discretionary performance bonuses
Juul Labs is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees and job applicants, without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Juul Labs also complies with applicable employment eligibility verification requirements. All applicants must have the authorization to work for Juul Labs in the country of employment.
#LI-Remote
SALARY RANGES:
Salary varies by role, level and location, and is dependent on the cost of labor in a given
geographic region among other factors. These ranges may be modified at any time.
LOCATIONS:
Tier 1 Locations: Greater New York City, and San Francisco Bay Area
Tier 2 Locations: Greater Boston, Washington DC Metropolitan Area, Seattle/Tacoma,
Greater Sacramento, Southern California (Los Angeles/OC/San Diego, Riverside and Imperial counties)
Tier 3 Locations: Rest of New England, NY Capital District, Rest of New Jersey, Greater
Philadelphia, Pittsburgh, Delaware, Rest of Maryland, Rest of Virginia, North Carolina,
Atlanta, Miami-Fort Lauderdale-WPB, Chicagoland, Dallas, Houston, Austin,
Minneapolis/St. Paul, Colorado, Phoenix, Reno, Las Vegas, Reno, Carson City NV., Portland Ore./Vancouver
Wash., Rest of California, Hawaii
Tier 4 Locations: Rest of US including Alaska and Puerto Rico
Tier 1 Range:
$182,000—$222,000 USD
Tier 2 Range:
$166,000—$203,000 USD
Tier 3 Range:
$156,000—$191,000 USD
Tier 4 Range:
$149,000—$183,000 USD
