Job description
Our client is an Australian logistics-tech company committed to improving delivery solutions through innovation and human-first customer service.
They are now expanding their Customer Support team and are looking for Customer Experience Specialists who are proactive, articulate, and passionate about helping people.
Job Responsibilities:
Handle customer, retailer, and courier enquiries via Zendesk (chat, email, and phone)
Deliver professional, friendly, and helpful support at all times
Proactively call potential store and SMB partners to introduce the client’s services
Escalate recurring issues and suggest improvements to internal workflows
Collaborate with team members to continuously improve the customer experience
(For senior roles) Assist with high-level operational tasks and data analysis
2+ years in customer support, call centres, or account servicing
Strong written and verbal English (neutral accent preferred)
Comfortable making outbound calls and speaking to clients
Experience in Zendesk or similar CRM/ticketing tools
Analytical, organised, and self-driven personality
Background in eCommerce, logistics, or startup/BPO companies (preferred)
Permanent work-from-home set-up
Dayshift (Australian business hours)
Full Time
HMO
Annual leave
Christmas Bonus equivalent to 1 month’s wage (pro-rata)
