Job description
Our client is a well-established Australian education provider offering tutoring in Maths, English, and academic competition prep for primary and middle school students.
They are now seeking a Part-Time Admin Support to assist with parent communication, sales outreach, and backend coordination.
Job Responsibilities:
Sales Support & Follow-up
- Make outbound calls to prospective parents and students who have inquired about the academy’s programs.
- Explain service offerings and help guide them through the assessment and enrolment process.
- Confidently present the benefits of the company in a professional but non-pushy manner.
Parent Communication & Progress Feedback
- Review reports prepared by teachers and communicate feedback constructively to parents.
- Engage in dialogue with parents, offering insights on their child’s performance and how the company can further support their learning journey.
- Maintain high levels of empathy, patience, and professionalism during conversations.
Administrative & Database Management
Assist with maintaining the student and customer database, ensuring accurate and up-to-date records.
Coordinate with offshore and onshore teams for routine admin tasks, process improvements, and scheduling.
Use GSuite tools (Docs, Sheets, Gmail) and features like Mail Merge to support communication campaigns and workflow automation.
Minimum 2 years’ experience in an admin, customer service, telesales, or education support role
Prior exposure to an education or tutoring environment is highly desirable
Strong verbal and written English communication skills
Excellent listening skills and the ability to handle inquiries from concerned or confused parents calmly and professionally
Confident in making outbound calls to leads or customers
Experience handling feedback or report-based communication
Tech-savvy with GSuite proficiency (especially Gmail, Sheets, Docs)
Comfortable using Microsoft Excel and tools like Mail Merge for structured communications
Able to work independently and adapt to the tone and ethos of a premium education provider
Patient, empathetic, and solution-focused
Permanent work-from-home set-up
Dayshift (Perth, Australian business hours)
Part-time job
HMO
Annual leave
Adhoc Bonus
