Job description
Our client is a leading Australian wholesaler and manufacturer known for high-quality automotive accessories, including custom seat covers. They supply major retailers and support customers through a mix of eCommerce platforms and direct channels.
They are now looking for a Customer Service & Administration Assistant to join their fast-paced and customer-focused team.
Job Responsibilities:
Customer Support
- Respond to customer enquiries via email, phone, and social media messages
- Manage customer communication across eBay, Catch, Kogan, Amazon, TradeMe, and other marketplaces
- Follow up on sample/swatch requests and assist with review responses
Order & Catalogue Support
- Process orders and interpret product details, especially for custom seat covers
- Ensure product and order accuracy to avoid costly errors
- Add and update customer info in HubSpot and assign it to the internal fleet support team
Administrative Tasks
Capture and action customer activity over the weekend to reduce Monday backlogs
Maintain communication records and assist in customer issue resolution
Collaborate with internal teams on order processing and customer experience improvements
Previous experience in customer service, phone/email support, or administration
Excellent written and verbal English communication skills
Friendly, professional, and customer-focused phone manner with a neutral accent
High attention to detail and accuracy in processing orders
Strong problem-solving and organisational skills
Intermediate knowledge of Microsoft Office and Google Workspace
Familiarity with systems like HubSpot, Smartsheet, Hiver, AS400 ERP, or Oscar (RDP) is a plus
Comfortable handling customised product enquiries
Able to work a fixed midday to night PH shift with weekend hours
Permanent work-from-home set-up
Dayshift (Australian business hours)
Full-time job
HMO
Annual leave
Christmas Bonus equivalent to 1 month’s wage (pro-rata)
