Summary
The job is for a customer support role in a top 10 digital asset exchange company, where the employee will provide online consultation, handle complaints, record consultations, and update customers on system changes. The ideal candidate should have a bachelor's degree in social media management, marketing, customer service, or a related field, at least 2 years of relevant experience, fluency in English, and enthusiasm for the blockchain industry.
Requirements
- A bachelor's degree in social media management, marketing, customer service, or a related field
- At least 2 years of relevant experience in financial services, technology, and/or customer support
- Have experience in customer-oriented support and service, and have experience in serving VIP customers
- Have a positive working attitude, good communication and expression ability, and work under high pressure
- English is fluent and can be used as a working language
Responsibilities
- Provide online instant text consultation and answering for platform users to solve user operation problems
- Provide professional product consulting services for platform users
- Deal with customer complaints, provide consultation and appropriate services, appease customers, and improve quality and customer satisfaction
- Record the content of customer consultation, and reflect customer needs to relevant departments to achieve product change requirements
- Provide customers with system and product updates to ensure they are kept abreast of all significant changes
Preferred Qualifications
Highly enthusiastic about the blockchain industry or cryptocurrency industry knowledge
