Job description
Cennox is seeking a remote-based C ustomer Service & Sales Agent to provide first level support to our customers and Field Service Technicians. Our Customer Service & Sales Agents are dynamic individuals that are able to multitask, self-directed, and work independently in a fast-paced environment. Multi-tasking, effective listening, and clear communication are key to the success of this position.
Position Summary:
The Customer Service & Sales Representative will be responsible for upselling products and services to clients who call with issues on their safes. Representatives will discover their needs and then recommend the appropriate products and services. The Call Center is open 24⁄7, 365 days a year and requires the Customer Service & Sales Representative to be available to work any assigned shift.
Essential Duties and Responsibilities include the following, but not limited to:
- Handle inbound and outbound calls, upselling products and services to clients to ensure profitability
- Resolve customer-related issues and concerns
- Handle accounting and invoice-related issues
- Ensure that client issues are handled appropriately the first time to avoid/minimize client call backs
- Other duties as assigned by management
Preferred Skills:
- Demonstrate PC proficiency in MS Office and web-based applications
- Ability to learn specialized software programs and navigate company databases
- Familiarity with standard office equipment
- Ability to type 40wpm
- Excellent oral and written communication skills with ability to present data efficiently
- Strong organizational and multi-tasking skills
- High level of attention to detail
- Possess an entrepreneurial spirit, have an upbeat and enthusiastic personality, and be a “people person”
- Display relationship-building skills
- Ability to be a team player
We Offer Incredible Rewards & Benefits including:
- Competitive Pay
- PTO Package and Paid Holidays
- Comprehensive Health, Dental, and Vision Insurance
- HSA and FSA Health Care Accounts
- 401k Savings Plan with Employer Match
- Company Paid Life Insurance, and so much more!
Cennox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
