Job description
Hi there! I’m Mark, the CEO of Autism Parenting Magazine (APM).
Have a look at our introduction video:
https://www.youtube.com/watch?v=aCHrskFYQYI
We’re a fast-growing, high-energy publishing company dedicated to making a real difference in the lives of families affected by autism. Through our magazine, virtual summits, and educational courses, we provide the resources and support that make an impact globally.
At APM, we’re moving quickly. As a rapidly expanding organization, we thrive in a fast-paced, high-performance environment where everyone is expected to work hard and stay focused on delivering results. Our global, remote-first team spans the UK, USA, Philippines, South Africa, and Eastern Europe, and we’re growing by the day. We follow the Entrepreneurial Operating System (EOS) to keep our team aligned, accountable, and relentlessly focused on execution.
While our work is demanding, it’s also incredibly rewarding. We meet virtually each week to stay aligned and foster a culture of transparency, collaboration, and accountability. Tools like Hubstaff help us maintain clarity on time tracking and progress, ensuring that everyone is working at their best.
If you’re looking for a place where hard work, innovation, and making an impact come together, you’ll find it at APM. Every day is an opportunity to contribute to something meaningful and help us grow even faster.
We’re looking for a Customer Success & Account Manager who’s passionate about building long-term client relationships, delivering value, and driving results - without chasing cold leads or managing aggressive outbound pipelines, and without being a shark.
Most of our sales are inbound and built on trust, not pushy tactics. This role is a hybrid of high-level account management, customer care, and sales coordination, ideal for someone who thrives on structure, systems, and helping clients succeed over time.
You’ll be the central point of contact for our advertisers and partners, supporting them through their campaigns, ensuring timely delivery of their assets, and identifying new ways we can help them grow with us. This includes managing warm and cold outreach campaigns, as well as B2B and B2C marketing initiatives. The focus is on organization, execution, and checking metrics to assess engagement and campaign performance.
Over time, there’s potential for this role to expand into a leadership position across our small but mighty sales and marketing team.
What you’ll be doing:
🧩 Manage inbound sales inquiries and guide clients through sponsorship and advertising options
📅 Own the full customer lifecycle - from onboarding to renewal and upsell
📬 Ensure advertising materials and deliverables are collected and delivered on time
📈 Track performance and identify upsell opportunities based on campaign success
💬 Maintain structured, caring communication with clients, helping them feel supported
📊 Maintain records in CRM and stay on top of invoices, follow-ups, and accounts receivable
🚀 Contribute ideas to improve systems, client processes, and customer experience
🤝 Coordinate cross-functionally with editorial, content, and customer service teams to ensure alignment and execution of campaigns
🕒 This is a full-time role with core working hours of 10am-7pm UK time. This will accommodate clients in US Pacific Time for calls and internal meetings.
This role isn’t a traditional “sales” role. It’s for someone who cares about people, is highly organized, and enjoys bringing structure to fast-paced environments. You’re a doer - someone who gets satisfaction from following through, keeping clients happy, and continuously improving internal systems to drive results.
We’re especially looking for someone who has the potential to grow into a leadership role in the revenue generation team. If you’ve ever wanted to step into a head-of, team lead or supervisory role, this is a great runway.
You’ll do great here if you have:
✅ 2–4 years of experience in customer success, account management, or B2B client care
✅ A service-first mindset — genuinely caring about customers and long-term relationships
✅ High-level organizational and admin skills (you love ticking off to-dos and following SOPs)
✅ Experience working with sales CRMs and tracking KPIs
✅ The ability to work independently and communicate with clarity in a fully remote setting
✅ Confidence in video calls, screen shares, and client interactions
Bonus points for:
⭐ Experience with advertising/media sales, publishing, or sponsorships
⭐ Familiarity with tools like HubSpot, AdSales Genius, or ActiveCampaign
⭐ Strong written English — especially helpful for client communication and email sequences
⭐ Comfort with account receivable follow-ups or managing small business clients
⭐ Long-term career interest in team leadership within a growing department
What’s in it for you?
💵 $2,000 – $2,800 USD/month*
💻 Full-time, fully remote position
🌴 20 Days of paid time off and 3 sick days off per annum
📚 Ongoing training and career development opportunities
*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.
The JobRack team are working with APM to help them find their new team member.
The hiring process for this position will include the following steps:
- Completing the application form on JobRack.
- Recording a short video introduction of yourself.
- If shortlisted, completing test tasks.
- Attending video interviews to discuss your previous experience and the new role in more detail.
The JobRack team has gained a full understanding of AMP’s needs and will review, filter, screen and test candidates in line with this.
To ensure your application is considered, take the time to carefully read the job description and submit a high-quality application.
We will, of course, provide you with feedback throughout the process.
At the request of APM, applications for this position must be submitted through JobRack and direct contact with the employer is not allowed.
Please note that this position requires 100% commitment and is not suitable for those seeking a side job, freelance work, or part-time employment. It is important to only apply if you intend this to be your primary and only full-time job. Any attempts to work multiple full-time jobs without the knowledge of your employer may result in termination and a ban from applying to other jobs on the JobRack site.
Got questions about working remotely? Check out JobRack’s FAQ for answers to everything you might want to know. https://jobrack.eu/jobseeker-faq
