Job description
ShiftCare is a fast-growing SaaS platform helping care and support service providers streamline rostering, scheduling, payroll, and compliance. We’re looking for a Customer Success Team Lead to head up our North America operations. This role blends leadership, technical account management, and hands-on onboarding for our most strategic customers.
What you’ll do
- Lead and develop our North America Customer Success team, driving retention, adoption, and growth.
- Manage high-value, technically complex accounts, including multi-site and integration-heavy deployments.
- Deliver tailored onboarding programs, ensuring rapid time-to-value and adoption.
- Act as the technical liaison between customers and our Product, Engineering, and Support teams.
- Provide performance reports and actionable insights for the Leadership Team and Board.
Why ShiftCare?
- Lead regional CS operations in a high-growth SaaS environment.
- Fully remote, flexible work arrangements.
- Competitive salary and career development opportunities.
📩 Apply now to help shape the future of care technology in North America.
- 5+ years in Customer Success or Technical Account Management, with at least 2 years in a leadership role.
- Strong technical skills with SaaS integrations, APIs, and multi-system workflows.
- Experience onboarding enterprise or high-value accounts in complex product environments.
- Skilled in executive-level reporting and stakeholder management.
- Based in West Coast USA, with flexibility to collaborate across time zones.
