Summary
The job is for a Customer Support Specialist (Incident Resolution) at RateHawk, an international travel-tech company. The role involves resolving client issues, advising clients, communicating with suppliers and clients, and working with systems. Requirements include upper intermediate English proficiency, soft skills, quick learning ability, a functioning computer and microphone, and knowledge of the travel business.
Requirements
- English Proficiency: Upper Intermediate level (both spoken and written)
- Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility
- Quick Learner: Ability to learn quickly and stay results-focused
- Tech Requirements: A functioning computer and microphone
Responsibilities
- Rapidly and effectively resolve client issues
- Provide expert advice on bookings and our products
- Engage with suppliers, hotels, and clients via email and phone
- Utilize CRM systems and our internal databases efficiently
Preferred Qualifications
Travel Knowledge: Understanding of the travel business and booking systems is an advantage!
Benefits
- Remote Work: Work from the comfort of your home
- Great Team: Join a young and active team of super specialists
- Flexible Schedule: 2 days-on after 2-days off from 12 p.m. to 12 a.m. Mexico time
- Competitive Salary: Earn a base salary of $800 + up to $250 in bonus KPI
- Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills
- Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend
- Perks: Enjoy corporate discounts on hotels and other services
