Job description
Feedzai is the world’s first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today’s most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world’s largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. Feedzai is a Series D company and has raised $282M to date. With a valuation of +$1.5B, the company’s technology protects 900 million people in 190 countries.
We believe in the power of our product. We continue to execute and build momentum as we develop our customer base with the world’s top banks. In our fast-paced and open environment, you will be working with a collaborative team spanning across the globe and delivering exceptional results. We are committed to building something extraordinary. Join Us!
You:
As a Customer Value Transformation Associate at Feedzai, you will play a critical role in empowering Customer Success Managers by reducing their administrative burden and streamlining repetitive tasks. Your primary focus will be to enhance CSM efficiency, allowing them to dedicate more time to strategic customer engagement and driving meaningful outcomes. Collaborating closely with CSMs and cross-functional teams—including Sales, Product, Delivery, and Support—you will help embed customer value into every aspect of our governance.
Your Day to Day:
Support Customer Value Initiatives:
- Partner with Customer Success Managers (CSMs) to review and enhance existing processes, identifying inefficiencies and opportunities for improvement.
- Uphold customer commitment fulfillment and empower Customer Success Managers (CSMs) to proactively manage and foresee potential violations. Additionally, oversee contractual obligations to maintain a positive standing in client health assessments.
- Support CSMs in their day-to-day activities to ensure alignment with customer requirements, including compliance-related processes.
Internal Tools & Process Optimization:
- Oversee the governance of Value Realization Plan execution by maintaining templates, enforcing standards, and ensuring tracking mechanisms are consistently applied.
- Create and maintain documentation libraries, templates, playbooks, and internal guides that drive consistency and reduce CSMs’ admin load.
- Support onboarding and ongoing enablement of CSMs with tool usage training, process documentation, and best practice sharing.
Value Monitoring and Insights:
- Monitor customer adoption, health scores, and KPIs using internal reporting tools.
- Identify discrepancies between contracted and realized value; flag risks and coordinate with CSMs to drive mitigation actions.
You Know-How & Have:
- Bachelor’s degree in Business, Analytics, Economics, or a related field.
- 1–3 years in consulting, transformation, customer success, or analytics roles, ideally in a SaaS or technology environment.
- Exposure to working with strategic enterprise clients, including experience collaborating with cross-functional teams.
- Analytical mindset with the ability to interpret customer data and develop actionable insights.
- Strong verbal and written communication skills; able to engage both technical and non-technical audiences.
- Familiarity with value realization methodologies, transformation frameworks, or maturity assessments is a plus.
- Self-starter attitude with a proactive approach to problem-solving and continuous learning.
- Ability to work Autonomously, take ownership & accountability
- Organizational skills – can prioritize, multi-task and demonstrates adaptability.
- Experience with Salesforce, Zendesk, Jira, Looker Studio, or similar platforms.
- Fluent in English (written and verbal).
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Your First 30-Days at Feedzai:
You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can’t wait to have you join the team!
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Feedzai Culture
Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Feedzai does not accept unsolicited resumes from recruiters or employment agencies.
Feedzai will use the personal data you provide us with by filling out this form for reviewing your application and to potentially negotiate a contract with you. Your personal data will be retained by Feedzai for 24 months following your application. Please see our Privacy Notice available at https://www.feedzai.com/legal/feedzai-candidate-privacy-policy/ and https://www.feedzai.com/legal/feedzai-california-candidates-privacy-policy/ for more information on how we process your personal data.
