Job description
About Us
Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We’re driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.
Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.
Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.
At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.
Learn more at www.ada.cx.
We are seeking an experienced Deal Desk professional to establish our Deal Desk function from the ground up. As our first Deal Desk hire reporting into the Director, Finance, you will create processes, frameworks, and best practices from scratch in order to optimize deal execution, pricing strategy, and cross-functional collaboration between Sales, Finance, Legal, and RevOps. This role requires a self-starter who enjoys both strategic process-building and hands-on operational execution. You will own and drive all deal desk activities independently as a team of one, with an opportunity to expand the function and influence long-term strategy as the company grows.
About You
- 3+ years in a Deal Desk role, preferably in a high-growth SaaS environment.
- Expertise with Salesforce CRM, Salesforce CPQ, and/or equivalent quoting/pricing tools.
- Exceptional attention to detail, organizational skills, and the capability to handle multiple projects concurrently.
- Excellent communication and interpersonal skills, with a proven track record of partnering effectively across multiple functions.
- Proven ability to manage complex pricing and approval processes while balancing stakeholder interests.
- Strong understanding of SaaS revenue recognition principles
Outcomes
- Build and implement the deal review and approval processes, ensuring adherence to company policies, pricing guidelines, and approval frameworks.
- Drive timely processing of deals by ensuring alignment and accountability across all key stakeholders (Sales, Finance, Legal, RevOps)
- Responsible for ensuring compliance with contracting and pricing policies, documenting approvals, and managing escalations for non-standard terms.
- Provide operational support to the Sales team by creating sales orders, managing contracts, and ensuring accuracy within Salesforce.
- Continuously refine internal documentation, procedures, and processes to enhance efficiency and scalability.
The expected salary range for this position is $105,000 to $140,000. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.
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Benefits & Perks
At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer:
Benefits
- Unlimited Vacation: Recharge when you need to.
- Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
- Wellness Account: Empowering you to invest in your overall well-being and lifestyle.
- Employee & Family Assistance Plan: Resources to support you and your loved ones.
Perks
- Flexible Work Schedule: Balance your work and personal life.
- Remote-First, In-Person Friendly: Options to work from home or at our local hub.
- Learning & Development Budget: Invest in your long-term growth goals and skills.
- Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.
- Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.
- Hands-On with LLMs: Enhance your expertise in leveraging large language models.
- A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.
The above Benefits and Perks only apply to full-time, permanent employees.
Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.
