Job description
Launched in 2018, Forethought is the first AI-native platform for enterprise customer support, built on a multi-agent architecture for omnichannel resolution. Trusted by leading companies like Upwork, Grammarly, Airtable, and Datadog, Forethought’s AI agents resolve billions of monthly support issues. The company has raised $115M+ in venture funding from top investors, including Blue Cloud Ventures, NEA, Village Global, and Sound Ventures, G2 has recognized Forethought as a High Performer in 2024 and Mid-Market Leader, Best Est. ROI, and Easiest to Do Business With in Customer Support for 2025.
What You’ll Be Doing (Responsibilities):
- Architect, implement, and manage environments in Kubernetes and AWS
- Design and implement better processes for deployment and management of environments
- Continually improve architecture and processes, and write great documentation
- Work closely with Engineers and Project Managers
- Improve and maintain installation and configuration procedures
- Provide during- and after-hours support
Who You Are (Skills):
- 3+ years of experience in a DevOps Engineering role or similar
- AWS (EC2, EKS, Elasticache, RDS, OpenSearch, etc)
- Experience in container management platforms (Kubernetes) and GitOps tools (Fluxcd)
- Fluent in Python or Golang
- In-depth experience building CI pipelines from the ground up
- Proficiency in managing cloud-based infrastructure.
- Expertise in designing and troubleshooting distributed systems.
- Strong communicator, both written and spoken.
- Git workflow
- Experience with data infrastructure is a plus; Spark (EMR on EKS), Dagster, DBT.
What You Get (Benefits):
- A chance to be an early member of a hyper-growth startup with equity to match
- An opportunity to help us define a new market within AI
- Ability to solve challenging problems with a world-class team
- A low ego company culture that is obsessed with feedback and helping each other grow
- Hybrid in-office vs. remote structure that allows you to choose where you get your best work done
- Competitive medical, dental, and vision coverage
- Paid maternity, paternity & adoption leave
- Unlimited paid time off
