Job description
As a Digital Experience Manager at Superside, you’ll lead and coordinate digital projects across the full ecosystem, from strategy to flawless execution. This role blends strong project management skills with a sharp eye for content, UX, and the full end-to-end user journey.
You’ll work across Superside’s core Web Services offerings—websites, landing pages, design systems, emails, and product design—while delivering strategic value and executional excellence for some of the world’s top brands (Meta, Salesforce, Amazon).
The ideal candidate thrives in fast-paced, multi-channel environments and adds value by thinking beyond timelines and scopes to drive real customer impact.
What You’ll Do:
- Manage and lead digital projects across a variety of formats, ensuring strategic alignment and flawless execution.
- Participate in project scoping and quoting, contributing to pitches and proposals with thoughtful input.
- Create and maintain project plans, schedules, budgets, and documentation, tracking progress and reporting on milestones.
- Serve as the primary point of contact for customers, managing feedback loops and ensuring alignment throughout delivery.
- Guide discovery and briefing phases, helping articulate business goals, target audiences, and strategic priorities.
- Champion best practices in UX, responsive design, accessibility, and performance throughout project lifecycles.
- Ensure all projects are properly documented and archived and all project artifacts are stored and shared effectively.
- Facilitate effective collaboration across creative, development, strategy, and customers teams.
- Identify and advocate for improvements in workflows and processes across Superside’s digital operations.
- Support a culture of excellence by leading stand-ups, reviews, retros, and cross-functional planning.
What You’ll Need to Succeed:
- 4+ years of experience managing digital projects, ideally in a creative, digital, or web agency environment.
- Deep understanding of digital ecosystems, including UX, responsive design, content, performance, and accessibility.
- Proven ability to lead cross-functional, remote teams and deliver high-quality work at speed and scale.
- Excellent communication and customer-facing skills with the confidence to present work and manage feedback with senior stakeholders.
- Familiarity with content management systems (e.g., Webflow, WordPress), Figma, and project management tools.
- Ability to work alongside sales and pre-sales teams to define creative and technical solutions.
- Experience coordinating across multiple service offerings (creative, brand, web, product) to deliver integrated experiences.
- Knowledge of CMS platforms, SEO principles, and no-code or low-code tools.
- A user-first, strategic mindset with high attention to detail and a bias for action.
- Comfortable navigating ambiguity, solving complex problems, and driving results in a remote-first, global environment.
