Job description
Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.
Who We Are:
While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid and remote capacity. Awarded as a “best place to work” company, our culture fosters team integrity, positive persistence, and continuous growth.
Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.
Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.
Most roles at Convoso function as “hybrid” with some opportunities for travel to in-person business events and company meetings. For remote positions, Convoso’s U.S. hiring is open to candidates who are residents of the following states: AL, AZ, CA, CO, CT, FL, GA, IL, IN, MA, MI, NC, NJ, NV, NY, OH, PA, SC, TX, UT, VA.
The Job:
Are you a dynamic and strategic HR leader with a passion for cultivating exceptional employee experiences? Convoso is seeking a proactive Senior Manager, Human Resources to drive our people operations, champion HR excellence, and shape a thriving company culture. If you’re a hands-on leader who excels at building robust HR frameworks, fueling company growth through talent, leading successful employee relations, and spearheading impactful engagement initiatives, we invite you to help us build something truly incredible.
What You’ll Drive:
Operational Excellence & HR Execution:
- Deliver the continuous improvement and scaling of all HR operational processes, ensuring efficiency, compliance, and an outstanding employee lifecycle.
- Direct the strategic utilization and optimization of our HRIS (and other HR tech) to enhance data integrity, reporting, and automation.
- Guide the development and implementation of HR policies and procedures that support business objectives and employee well-being.
Employee Engagement & Relations:
- Lead the development and execution of comprehensive employee engagement programs designed to boost morale, enhance productivity, and foster a connected workforce.
- Manage complex employee relations issues, providing expert guidance and ensuring fair, consistent, and compliant resolution.
- Champion an environment of open communication and trust, acting as a trusted advisor to employees and leadership.
Culture Building & Nurturing:
- Shape and cultivate Convoso’s unique company culture, embedding our values into daily practices and employee programs.
- Initiate and lead initiatives that celebrate successes, reinforce our identity, and strengthen our collective spirit.
- Influence leaders\managers and employees to actively participate in building an inclusive and positive workplace.
Partnership & Guidance to Leaders\Managers
- Approachable and supportive guidance for all Managers as they navigate various components of their business and team success.
- Deliver and enhance performance management programs to align goals, objectives, and feedback in a meaningful process to enhance employee experience and drive performance success.
- Guide leaders\managers in providing tools and resources to grow their knowledge and skills in their development as a leader\manager.
Compensation and Benefits Analysis & Support:
- Collaborate with leadership and finance to gather and analyze data for compensation benchmarking, ensuring our pay structures remain competitive and equitable.
- Assist in the administration of compensation-related processes and programs.
- Contribute insights to the development of strategies that attract and retain top talent.
Company-Wide Event Planning & Execution:
- Direct the strategy and flawless execution of all company-wide events, celebrations, and team-building initiatives.
- Orchestrate logistical complexities, manage significant budgets, and ensure these events powerfully reinforce our culture and engagement goals.
Building and Enabling an Exceptional Workplace:
- Strategize and implement impactful employee engagement programs and initiatives that embed inclusivity into our hiring, development, and retention practices.
- Champion diversity of thought and background, fostering an inclusive environment where every employee feels they belong and can thrive.
- Collaborate with Talent Acquisition to ensure comprehensive hiring practices.
What You’ll Bring:
- Bachelor’s degree in Human Resources, Business Administration, or a related field; Master’s degree (MBA/MA HR) preferred.
- Minimum of 7+ years of progressive HR experience, with at least 3-5 years in a managerial or senior HR generalist role.
- Proven track record in designing, implementing, and optimizing HR operational processes.
- Experience in a competitive industry with a high-paced environment.
- Demonstrated expertise in employee relations, engagement strategies, and culture development.
- Experience supporting compensation analysis, payroll and benefits administration.
- Exceptional event planning and project management skills for company-wide initiatives.
- A deep understanding and practical experience in driving Diversity, Equity, and Inclusion initiatives.
- Proficiency with HRIS systems (e.g., PayCor, ClearCo, Bonusly, My 90, etc.) and advanced Microsoft Office Suite & Google tools expertise.
- Excellent communication, interpersonal, approachable, with leadership abilities, and a capacity to influence and advise at all levels.
- Certifications such as SHRM-SCP, SPHR are highly desirable.
Work Perks Worth The Hype:
- Competitive compensation package
- Stock options
- 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
- Affordable Vision plan and optional FSA
- PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
- Your birthday off
- 401k program with generous company match
- No cost Employee Assistance Program and Travel Assistance
- Monthly Gym membership reimbursement
- Monthly credits toward food & beverage
- Company Outings
- On and offsite team building events
- Paid training for departments
- Apple laptop (most roles)
- And a team of highly experienced and kind colleagues!
HQ Office:
- Casual office environment & dress
- Daily catered lunches
- Fully stocked kitchen (Dietary restriction-friendly)
- Happy Hours
- Monthly Massages
- On-site Car Wash
- Free Parking
Compensation: The base salary range is: $115,000 - $125,000
The Base Pay Range for this position is based on the industry benchmark for position, function, level and the company’s compensation strategies. However, final offers may vary from the amount listed based on geography, candidate experience and expertise, and other objective business. Convoso’s compensation package also includes equity for all eligible U.S full time roles and exceptional benefits, including generous 401k match.
Your California Privacy Rights:
As a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso’s privacy policy, which you can review by going to https://www.convoso.com/privacy-policy/.
