Job description
About the Company
Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. Gemini offers a wide range of crypto products and services for individuals and institutions in over 70 countries.
Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we help you buy, sell, and store your bitcoin and cryptocurrency.
At Gemini, our mission is to unlock the next era of financial, creative, and personal freedom.
The Department: Trust & Safety
Trust & Safety is a team dedicated to protecting Gemini’s users and its platform from fraudulent and abusive activity while ensuring a seamless customer journey. We are a diverse group of technology and operational professionals who develop new approaches to solving classic problems using cutting edge tools and processes.
The Role: Director, Trust & Safety
At Gemini, Trust is our Product. We are seeking an experienced and strategic Director of Trust & Safety to lead our efforts in maintaining platform integrity, ensuring user safety, and upholding compliance standards. This role is pivotal in shaping and executing strategies that protect our users and the broader crypto ecosystem.
This role is required to be in person twice a week at either our Seattle, WA, New York City, NY, or Miami, FL office.
Responsibilities:
- Develop and implement comprehensive trust and safety strategies to mitigate risks and enhance user protection.
- Lead cross-functional teams in identifying, assessing, and responding to trust and safety incidents, including fraud, abuse, and policy violations.
- Collaborate with legal, compliance, and product teams to ensure alignment with regulatory requirements and industry best practices.
- Oversee the creation and enforcement of policies related to user conduct, content moderation, and platform usage.
- Manage Trust & Safety data scientists and modeler(s) to monitor platform activity, identify trends, and proactively address potential threats.
- Engage with senior leadership and external stakeholders, including regulators and industry partners, to stay informed on emerging risks and regulatory changes.
- Manage and mentor the Trust & Safety team, fostering a culture of accountability, continuous improvement, and user-centricity.
- Lead the design and deployment of tools that improve detection, response, and prevention across fraud and abuse vectors.
- Provide insight and scoping for new customer-facing features to reduce customer friction for fraud prevention.
- Design and implement risk-reducing fraud strategies that balance with the company growth objectives.
- Ensure trust and safety practices adhere to regulatory standards across multiple regions.
- Partner with Legal and Compliance to ensure risk controls align with applicable U.S. regulations, including Reg E (for ACH/card fraud), and FATF’s Travel Rule.
- Prepare and present reports to executive leadership on trust and safety metrics, incidents, and initiatives.
- Stay abreast of developments in the cryptocurrency and financial services sectors to anticipate and address new challenges.
Minimum Qualifications:
- 15+ years of experience in trust and safety, fraud risk management, compliance within the financial services, digital assets, or technology sectors.
- Bachelor’s degree in a relevant field; advanced degree or relevant professional certification (CFE, CISSP, CAMS) preferred.
- Demonstrated success building and scaling fraud programs in a regulated, financial environment.
- Deep knowledge of payments‑related fraud (ACH, card), digital asset fraud, and regulatory frameworks including BSA/AML and KYC requirements.Experience with Reg E and card network rules.
- Proven leadership of cross‑functional and geographically distributed teams.
- Strong analytical mindset with the ability to translate complex data into clear decisions and strategy.
- Track record of using technology and tools to reduce fraud and improve platform safety, with measurable results while managing a lean team.
- Exceptional interpersonal skills, communication, and relationship building abilities.
- Objectives-driven and able to work with ambiguity and align with team members globally with the flexibility to connect at what could be off-hours locally.
Preferred Qualifications:
- Certified Information Systems Security Professional (CISSP) or Certified Fraud Examiner (CFE) designations.
- Experience integrating third‑party fraud tools, machine‑learning models and blockchain analytics platforms.
- Deep understanding of Reg E, Reg Z, BSA/AML, and OFAC frameworks as they apply to digital asset platforms.
- Experience operationalizing compliance with regulatory requirements such as the Travel Rule and NYDFS Cybersecurity Regulation (23 NYCRR 500).
- Familiarity with regulatory exams or engagements with U.S. and international regulators relevant to digital asset platforms, including FinCEN, NYDFS, the CFPB, the CFTC, the FCA (UK), ESMA (EU), MAS (Singapore), and AUSTRAC (Australia).
- Passion for crypto and a commitment to building a safe, open financial system.
It Pays to Work Here
The compensation & benefits package for this role includes:
- Competitive starting salary
- A discretionary annual bonus
- Long-term incentive in the form of a new hire equity grant
- Comprehensive health plans
- 401K with company matching
- Paid Parental Leave
- Flexible time off
Salary Range: The base salary range for this role is between $162,500 - $250,000 in the State of New York, the State of California and the State of Washington. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.
In the United States, we have a flexible hybrid work policy for employees who live within 30 miles of our office headquartered in New York City and our offices in Seattle and Miami. Employees within the New York, Seattle, and Miami metropolitan areas are expected to work from the designated office twice a week, unless there is a job-specific requirement to be in the office every workday. Employees outside of these areas are considered part of our remote-first workforce. We believe our hybrid approach for those near our NYC, Seattle, and Miami offices increases productivity through more in-person collaboration where possible.
At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.
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