Job description
ARE YOU INTERESTED IN JOINING AN INNOVATIVE LOGISTICS TECHNOLOGY COMPANY?
Loadsmart is a growth-stage technology company valued at over $1 billion (a true Tech Unicorn)!
We are a collection of industry veterans and user-centered engineers using innovative technology to fearlessly reinvent the future of freight by helping shippers, brokers, warehouses and carriers to move more with less.
With headquarters in Chicago and a globally distributed remote team, Loadsmart continues to attract top talent committed to driving meaningful change. We seek professionals who embody our core values: curiosity, clarity, results, commitment, and teamwork.
We are looking for a proactive and results-driven Collections Representative to our team! We are seeking someone who thrives in a dynamic environment, enjoys solving challenges, and takes ownership of outcomes.
In this role, you will be responsible for managing collections for accounts with high volume of invoices which includes account reconciliations, resolving disputes, and maintaining consistent, professional communication with both external customers and internal stakeholders.
Success in this position requires strong problem-solving skills, the ability to adapt to evolving processes and systems, and excellent communication skills to navigate complex situations with clarity and confidence. You’ll play a critical role in ensuring timely collections, supporting cash flow health, and strengthening customer relationships through thoughtful and efficient resolution of outstanding balances.
DEPARTMENT: G&A
LOCATION: Remote from anywhere in Philippines
WHAT YOU GET TO DO:
- Manage a portfolio of customer accounts to ensure timely collection of outstanding balances, with a strong focus on reducing Days Sales Outstanding (DSO)
- Communicate effectively and professionally with customers to resolve payment issues, reconcile accounts, and follow up on disputes or missing documentation
- Maintain detailed records of communication and payment commitments in internal systems, supporting audit readiness and internal reporting
- Ensure customers receive and understand all relevant documents (invoices, statements, remittance details) to avoid payment delays
- Work closely with the Collections Supervisor and Manager to escalate complex cases and provide insights on customer trends or challenges.
REQUIRED QUALIFICATIONS:
- Fluency in English – both verbal and written
- Background in collections, finance, or accounts receivable
- Experience working in fast-paced, high-volume environments
- Proficiency with Excel and Google Workspace
- Familiarity with account reconciliation, payment application, and dispute resolution
- Experience with NetSuite and/or Salesforce is a strong plus
- Bonus: Experience in logistics, brokerage, or SaaS billing systems.
WORKING AT LOADSMART:
• Competitive base salaries - we believe in rewarding top talent
• Loadie Time Off - PTO and sick days without a limit
We use AI-powered tools to assist with initial application reviews as part of our hiring process. All evaluations are subject to human oversight, and your information is handled in accordance with applicable data privacy laws.
At Loadsmart, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. Loadsmart treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes, including on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status, or disability.
It is the policy of Loadsmart that all offers of employment made shall be contingent upon successful completion of electronic background check(s). These checks will be job-related, consistent with business necessity and conducted by our vendor, pursuant to all applicable laws, rules, policies and procedures of our candidates’ specific locale.
