Job description
About Synapticure
As a patient and caregiver-founded company, Synapticure provides instant access to expert neurologists, cutting-edge treatments and trials, and wraparound care coordination and behavioral health support in all 50 states through a virtual care platform. Partnering with providers and health plans, including CMS’ new GUIDE dementia care model, Synapticure is dedicated to transforming the lives of millions of individuals and their families living with neurodegenerative diseases like Alzheimer’s, Parkinson’s, and ALS.
The Role
Synapticure is seeking a strategic and visionary Head of Strategic Engagement to lead the development of impactful relationships and patient engagement strategies that fuel the company’s growth and mission. Reporting to the Head of Operations, this leader will oversee our Engagement and Outreach and Marketing functions and act as a critical connector between external partners, internal teams, and our patient community.
In this role, you will identify, develop, and manage key partnerships with healthcare systems, payers, technology vendors, and industry stakeholders. You will also own the patient engagement lifecycle, from top-of-funnel awareness and conversion to long-term retention and satisfaction. Your work will help shape how patients discover and experience Synapticure’s services and how we present our brand to the broader healthcare ecosystem.
This is an ideal role for a leader who brings executive-level relationship management skills, a strong understanding of patient experience in healthcare and telehealth, and a passion for improving lives through meaningful partnerships and communication.
Job Duties – What you’ll be doing
- Act as a central liaison between external partners and internal teams, driving alignment across Product, Technology, Clinical, Operations, Legal, Finance, and Business Development
- Ensure seamless integration of partner initiatives into Synapticure workflows and roadmaps
- Guide internal stakeholders through joint planning efforts with strategic partners
- Develop and execute a comprehensive patient engagement strategy to support onboarding, ongoing care, and retention
- Lead the design and launch of patient-centered programs and communication strategies to improve the patient experience
- Build long-term relationships with patients and caregivers, ensuring consistent, empathetic, and high-quality communication
- Represent the patient voice in internal strategy and planning discussions
- Drive patient advocacy initiatives and community engagement to build trust and brand loyalty
- Monitor and optimize engagement performance metrics and deliverables, including conversion, retention, and satisfaction
- Lead Synapticure’s patient-facing marketing and communications efforts across digital and print channels
- Manage the end-to-end execution of campaigns targeting awareness, acquisition, and retention
- Develop and distribute content that educates, engages, and empowers patients
- Lead A/B testing, data analysis, and optimization efforts for all communication and marketing initiatives
- Oversee patient communications across website, patient portal, and support systems to ensure clarity, empathy, and brand alignment
Requirements – What we look for in you
- Bachelor’s degree in Business, Healthcare Administration, Marketing, or a related field; Master’s (MBA, MHA) preferred
- Minimum of 10 years of progressive experience in strategic partnerships, engagement, business development, or healthcare consulting
- Experience within healthcare, health tech, or B2B SaaS sectors
- Strong understanding of patient engagement, provider relations, and the healthcare ecosystem
- Proven success developing and managing strategic relationships with high-value partners
- Demonstrated ability to influence and collaborate at the executive level
- Experience working in dynamic, high-growth, or startup environments
- Strong data and performance measurement skills, with an ability to translate insight into strategy
Preferred Qualifications
- Experience in digital health, telehealth, or care delivery innovation
- Familiarity with HIPAA-compliant communication strategies
- Understanding of neurodegenerative care, clinical workflows, and patient decision-making patterns
We’re founded by a patient and caregiver, and we’re a remote-first company. This means our values are at the heart of everything we do, and while we’re located all across the country, these principles are what tie us together around a common identity:
- Relentless focus on patients and caregivers. We are determined to provide an exceptional experience for every patient we have the privilege to serve, and we put our patients first in everything we do.
- Embody the spirit and humanity of those living with neurodegenerative disease. Inspired by our founders, families, and personal experiences, we recognize the seriousness of our patients’ circumstances and meet that challenge every day with empathy, compassion, kindness, joy, and most importantly – with hope.
- Seek to understand, and stay curious. We start by listening to one another, our partners, our patients, and their caregivers. We communicate with authenticity and humility, prioritizing honesty and directness while recognizing we always have something to learn.
- Embrace the opportunity. We are energized by the importance of our mission and bias toward action.
Travel Expectations
This is a remote-first position. Travel may be required for team meetings, partner visits, and conferences.
Salary & Benefits
Competitive salary commensurate with experience
Comprehensive medical, dental, and vision coverage
401(k) plan with employer matching
Remote-first work environment with home office stipend
Generous paid time off and sick leave
Career growth and professional development opportunities
