Job description
Greetings!
Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax, and related services. Deloitte currently has approximately 330,000 people in more than 150 countries and territories.
Our client is seeking an Help Desk Analyst – 52818 – Hybrid in New Castle, DE 19720. You seem to have a rock-solid profile and your overall background seems to be a great match for the position.
Please review the below details for clarity on the position description.
Job Description: Help Desk Analyst (Hybrid – Delaware)
Location: 1901 N DuPont Hwy, New Castle, DE 19720
Work Schedule: Hybrid – Onsite training period, then remote 4 days/week with required onsite presence every Wednesday. (Client reserves the right to require full onsite reporting at any time)
Overview
We are seeking a Help Desk Analyst to join our client’s team in Delaware. This role focuses on providing application-related help desk support, ensuring efficient issue resolution, and delivering an excellent customer experience. Candidates will be trained on Microsoft custom-built applications and will play a key role in supporting end users through ticket resolution, documentation, and troubleshooting.
Responsibilities
- Provide application-related help desk support (not hardware, software, or networking support).
- Manage and resolve help desk tickets by analyzing issues and working toward resolution.
- Troubleshoot, document, and escalate tickets as necessary in accordance with established processes.
- Deliver excellent customer service by communicating clearly and professionally with end users.
- Conduct minimal application testing as part of issue resolution.
- Follow defined procedures, maintain accurate documentation, and support continuous improvement of help desk operations.
Required Skills
- Previous experience in an application-focused help desk role.
- Strong problem-solving and analytical skills.
- Excellent customer service orientation with proven experience assisting end users.
- Outstanding written and verbal communication skills.
Preferred Skills
- Familiarity with Microsoft Office products (Word, Excel, etc.).
- Experience with help desk tools, documentation, and escalation processes.
- Local candidates will be given preference.
Work Arrangement
- Initial onboarding and training will be onsite in Delaware.
- Upon successful training and client approval, the role transitions to remote four days per week with mandatory onsite presence every Wednesday.
- Candidates must remain flexible as the client may require full-time onsite reporting at any time.
