Job description
All roles at JumpCloud are Remote unless otherwise specified in the Job Description.
About JumpCloud
JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.
About The Role:
Are you passionate about creating an exceptional employee experience and making a tangible impact? As a Human Resources Coordinator at JumpCloud, you’ll play a crucial role in shaping our culture and supporting our employees throughout their journey. This position provides essential administrative and operational support across various HR functions, ensuring a seamless and positive experience for all employees.
Our HRC team is the first point of contact for HR operational queries, providing timely and accurate responses to employee questions and requests via various channels.
As an HR Coordinator, you will support the entire employee lifecycle, including:
- Working closely with talent attraction on coordinating interviews, managing candidate communications, and assisting with offer letter drafting.
- Administer all aspects of the onboarding process, including new hire communications, employment agreements, IT equipment coordination, live session scheduling, new hire buddy tracking, and accurate systems and records maintenance, ensuring a successful first day for all future JumpCloudians.
- Ensure timely tracking of our probation period, schedule evaluations, follow up with managers, update dashboards, manage the extension process, and maintain records and content guides.
- Process employee lifecycle changes in ADP (hire, promotions, merit adjustments, terminations).
- Manage communications, coordinate laptop retrieval, liaise with Payroll for final payments, facilitate exit interviews (Culture Amp).
- Support Benefits Administration, including managing the benefits lifecycle (renewals, enrollment, terminations), unemployment claims and assisting with parental leave management.
- Support HRBPs with Employee Relations cases in accordance with HR policies and procedures, best practices, and employment legislation.
- Contribute to Compliance & Audit Management, conducting process and data audits, supporting internal and external compliance (e.g., benefits, policies, HR operations).
- Support the analysis and reporting on HR metrics, delivering scheduled and ad-hoc reports, supporting People dashboards, and performing workforce data analysis.
- Support Employee Engagement initiatives, managing new hire/parent swag & and internal employee communications (birthdays, announcements).
You have:
- 2-4 years of experience in an HR or similar role.
- Excellent verbal and written communication skills in both English and Spanish.
- Excellent interpersonal and customer service skills.
- Organizational skills and proactive attitude.
- Analytical-critical thinking, keen attention to detail, and a process-oriented mindset.
- Working understanding of human resources principles, practices, and procedures.
- Excellent time management skills with a proven ability to meet deadlines in a fast-paced and dynamic environment.
- Demonstrated expertise in prioritizing, multi-tasking, and performing assignments with minimal supervision.
- Ability to effectively communicate both verbally and in writing at all levels of the organization, including Senior Management.
- Demonstrated ability to exercise discretion, sound judgment, tact, and diplomacy in all communications.
- Proven experience maintaining confidentiality of assignments due to exposure to sensitive information and contacts.
- High level of proficiency in Google Suite and/or Microsoft Office.
- HRIS experience is a plus, or a strong technical aptitude and willingness to learn multiple systems.
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Where you’ll be working/Location:
JumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.
This role is remote in the country of Mexico. You must be located in and authorized to work in Mexico to be considered for this role.
Language:
JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.
Why JumpCloud®?
If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.
One of JumpCloud®’s three core values is to “Build Connections.” To us that means creating “ human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.” - Rajat Bhargava, CEO
Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®. Please note JumpCloud® is not accepting third party resumes at this time.
JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Scam Notice:
Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.
All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [email protected] with the subject line “Scam Notice”
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