Job description
About the Effective School Solutions: Effective School Solutions (ESS) is one of the country’s leading providers of school-based mental health services for K-12 students. Serving over 6,000 students each day, in 120+ districts across 12 states, our company was founded based on the concept of offering the types of higher acuity clinical care that students would normally receive in a private practice or private school setting within the public-school building. In response to the strong uptick in mental health challenges for young people over the past decade, the company has expanded its services to offer a wider range of programming options, as well as professional development and consultative solutions for districts.
About the role: We are seeking a dedicated and detail-oriented HR Generalist to join our People team. The ideal candidate will excel in supporting HR operations, fostering positive employee experiences, and ensuring HR compliance. In this position, you will be responsible for delivering core HR services across clinical and operations staff. As an HR Generalist, you should possess strong organizational and interpersonal skills, with the ability to support day-to-day HR needs effectively, as well as ideate new solutions to streamline and automate our processes.
About the team you’ll join: We are a small but mighty team! We collaborate daily, encourage ideas, learn about our business’s nuances and needs, and prioritize making fact impact for the company.
About you: No task is too large or too small for you. You look forward to working together with your team members as well as making your own individual progress on projects. You ask questions, regularly offer suggestions, and get energized by solving problems or making processes easier.
What you’ll do:
Customer Service and HR Operations:
- Support daily HR operations, including onboarding, offboarding, and maintaining employee records.
- Deliver high quality customer service in daily HR inquiries by responding to employee inquiries on HR processes, policies, and benefits in a timely manner.
- Collaborate with the HR team on various projects as needed.
Employee Relations:
- Serve as a point of contact for employees and managers, addressing concerns and resolving conflicts efficiently, knowing when to escalate to the HR Director.
- Support investigations and employee grievances in line with company policies.
- Track and report on employee relations issues and resolutions, recommending new process /policy improvements or educational materials based on trends.
Talent and Performance Support:
- Assist in various performance processes, including evaluations through Lattice.
- Support managers and employees through performance improvement processes and corrective action procedures by creating, iterating on, and educating on our ESS standardized practices.
HR Metrics and Reporting:
- Manage HR data in ADP and employee files, ensuring accurate reporting of employee information and HR activities.
- Create recurring HR reports on key metrics such as retention and engagement.
Benefits Administration:
- Collaborate with HR Director to oversee benefit programs and respond to employee benefits-related questions.
- Support open enrollment and education to employees on benefit options.
- Administer leave programs, including FMLA and ESS-specific policies.
Compliance and Risk Management:
- Regularly audit HR policies to ensure they comply with legal requirements and best practices.
- Stay up to date with employment laws and regulations, ensuring company adherence.
Employee Engagement and Experience:
- Support employee engagement initiatives, such as pulse and engagement surveys and reporting on feedback.
- Collaborate on the creation and implementation of programs to enhance employee engagement and retention.
Your Experience Should Include:
- 3+ years of experience in HR, including experience in employee relations, benefits administration, and compliance.
- A strong customer service orientation, with a focus on being approachable, responsive, and solutions-oriented.
- Polished and professional communication skills, both written and verbal.
- Strong ability to listen and provide guidance to employees at all levels.
- Experience managing multiple priorities in a fast-paced environment.
- Desire to improve processes and solve problems.
- Knowledge of employment regulations such as ADA, FLSA, and FMLA.
- Experience maintaining an HRIS system is a must (ADP a plus).
It’s not enough to have an incredible mission, join us because you share our values too:
- Innovation: The world of mental health changes quickly. We respond to these changes by constantly exploring new ways to support our students, families, and school districts. We take an innovative approach, using data and research to find the best therapeutic approaches. At ESS, we foster creativity and learning, empowering our staff to drive positive change in our communities.
- Accountability: To us, accountability means keeping our promises. We acknowledge mistakes and use them as opportunities to improve. This commitment strengthens trust and drives our mission.
- Integrity: We view integrity as doing the right thing even when no one is looking. It’s the bedrock of our work, guiding every decision and action. We prioritize open communication, sincerity, and authenticity in all our interactions, showing up consistently for each other and for the people we serve.
- Impact: Impact isn’t just a goal—it’s our reason for being, our “why”. We focus on delivering measurable results and creating lasting change. We’re passionate about making a real difference in the world, one student, one family, and one school district at a time.
- Compassion: We create opportunities for every individual to feel seen, heard, and valued. By cultivating empathy and understanding, we create an environment where everyone feels safe to express themselves authentically.
- Collaboration: We embrace and leverage diverse talents, perspectives, and resources. Working together, we amplify our collective impact and empower those we serve, ensuring every individual receives the support they need to thrive.
Why join Effective School Solutions?
- ESS is focused on addressing one of the biggest challenges our country is facing - - the mental health of our youth.
- ESS is a dynamic organization with a strong record of accomplishment of innovation and growth.
- ESS provides staff with excellent career growth opportunities.
- ESS provides extensive time off tied to the school calendar, with limited summer hours. ESS prioritizes and gives value to a clinician’s work-life balance.
- ESS offers staff competitive compensation and benefits offerings.
- ESS values clinician voice and perspective and has multiple methods to give feedback and input on company decisions.
Compensation: $75,000 - $85,000 + annual bonus
ESS is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
