Job description
What Makes Us Unique
At Cloudbeds, we’re not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers’ biggest challenges. Since our founding in 2012, we’ve become the World’s Best Hotel PMS Solutions Provider and landed on Deloitte’s Technology Fast 500 again in 2024 – but we’re just getting started.
Together we’re on a mission to power every property in the world and to do that, we need to find the best talent in the world. That’s why we’re on the search for a superstar IT Administrator.
As an IT Administrator at Cloudbeds, you will be supporting and implementing solutions to support our team and company leadership. IT Administrators are responsible for operational efficiency and support of internal applications and hardware for our employees; IT Administrators also serve as technical knowledge resources for employees.
IT Administrators will be responsible for sourcing and managing COPE devices for our end users and supporting a broader range of devices in compliance with our BYOD guidelines.
We are looking for an IT Administratorwho understands remote support and scaling needs, and how a world-class IT team fits into providing user-catered enablement remotely while following best security practices using cloud-based technology.
You and the IT team will work across our organization (including Customer Service, Engineering, HR, Marketing, Sales, and other teams) to determine their support needs. As an IT administrator at Cloudbeds, you will have endless opportunities to innovate and drive an industry-leading, comprehensive, and global connectivity experience for travel.
Location: Europe
What You Will Do:
- Support end-users remotely within cloud platforms like Carbon Black, G-Suite, JAMF, Slack Enterprise, Workspace One, Zoom, among others
- Diagnose and resolve technical hardware and software issues for end-users remotely
- Assist in IT’s responsibilities in building, troubleshooting, and maintaining Workday integrations (EIB, Studio, Core Connectors, Web Services) with key external systems such as payroll, benefits, and applicant tracking tools.
- Configure and maintain Workday reports and dashboards using calculated fields, matrix reports, and custom data sources for stakeholders.
- Support on IT projects, including SaaS tool integrations and access management
- Administer and support Workday integrations and reporting tools, including troubleshooting data syncs and managing user provisioning workflows
- Act as an escalation point of contact for internal end-user hardware and software issues
- Other duties as needed
You’ll Succeed With:
- 3–5 years experience in IT administration across Windows and macOS environments
- Direct experience with Workday integrations (e.g., Core Connectors, EIB, or Studio)
- Proven ability to generate custom reports and dashboards utilizing calculated fields in Workday for operational or compliance needs
- Experience managing identity providers like Okta and SAML-based SSO for Workday
- Strong troubleshooting, documentation, and ticketing skills
- Ability to work independently and communicate across technical and non-technical teams
- Fluent in English
Nice to have:
- Workday Pro or relevant Workday certifications
- Experience supporting IT compliance efforts (e.g., SOC 2, ISO 27001) as they relate to HR systems
- Familiarity with UniFi devices and home network troubleshooting
- Certifications in Okta, G-Suite, AWS, or other SaaS platforms
#LI-IK1
What to Expect - Your Journey with Us
Behind Cloudbeds’ revolutionary technology is a team of redefining what’s possible in hospitality. We’re 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven’t dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we’re not just watching the future of hospitality unfold – we’re coding it, designing it, writing it and shipping it. If you’re ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
Company Awards to Check Out!
- Best All-In-One Hotel Management System | HotelTechAwards (2025)
- Overall 10 Best Places to Work | HotelTechAwards (2025)
- Most Loved Workplace® Certified (2024)
- Top 10 People’s Choice(2024)
- Deloitte Technology Fast 500 (2024)
Discover our Benefits:
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- 2 corporate apartment accommodations for team member use for free (San Diego & São Paulo)
- Full Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access provided to professional Therapy and Coaching
- Access to professional development, including manager training, upskilling and knowledge transfer.
Everyone is Welcome - A Culture of Inclusion
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at 858-201-7832 or via email at [email protected]. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
