Job description
At HackerRank, we are on a mission to change the world to value skills over pedigree. We are a high-performing, mission-driven team that truly, madly, deeply cares about what we do. We don’t see velocity and quality as tradeoffs; both matter. If you take pride in high-impact work and thrive in a driven team, HackerRank is where you belong.
About the team:
Are you an experienced IT Admin looking for a new challenge? We are looking for an IT Admin to join our team in the Bay Area and provide support to our employees in the AMER and EMEA regions. In this role, you will be responsible for ensuring IT service requests are met in a timely manner and contributing to the overall success of our IT operations. The ideal candidate should have at least 3-4 years of experience with JAMF, OKTA, and administering Mac in a corporate environment. Previous IT Helpdesk or IT Support experience is also required. If you are a highly motivated and skilled individual who can work independently and as part of a team, we encourage you to apply.
What you’ll do:
- Provide remote tier 1 & 2 support to the AMER and EMEA regions, in various SaaS applications, such as Okta, Google Suite, O365, Adobe, Atlassian, Slack, and Zoom.
- Provide hands-on IT support for the Bay Area office, including setup and ongoing maintenance of in-office systems, while also supporting remote team members across other locations.
- Efficiently identify, troubleshoot, and escalate technical issues for individuals and groups, while determining the appropriate course of action and promptly communicating and escalating severe issues as necessary.
- Support remote users via Slack, Zoom, email, and desktop remote control software.
- Oversee the entire lifecycle of laptops, mobile devices, inventory, and assets by managing vendor relationships, ordering, imaging, configuring laptops, providing maintenance, warranty support, collecting off-board equipment, and decommissioning hardware.
- Ensure proper management of company assets and inventory by maintaining up-to-date end-user records, and ensuring that the inventory, asset management system, and MDM meet the necessary requirements for maintaining our security certifications.
- Assist with new hire onboarding efforts, including delivering training, providing onboarding documentation, and setting up new hires with the appropriate hardware and SaaS access.
- Collaborate with our EMEA MSP vendor to ensure timely delivery and return of assets to existing staff, new hires, and off-boarded employees.
- Create and document processes, procedures, and support guides for staff to resolve common troubleshooting requests and internal IT processes.
- Communicate IT concepts effectively to both technical and non-technical users.
- Use data to make informed decisions and build processes accordingly.
- Plan accordingly to manage ambiguity and ensure timely hardware delivery to all employees globally.
- Personify the company’s value of Customer Delight and build strong customer relationships by delivering customer-centric solutions..
What you will bring:
- Provide Tier 1 & 2 support in an IT environment for internal customers, resolving incidents and fulfilling requests.
- Configure and support macOS in a corporate environment, including troubleshooting issues and ensuring compatibility with various software applications.
- Proficient with JAMF, Google Suite, Microsoft Office 365, Zoom, Atlassian, OKTA or other IDP to administer and manage the company’s IT systems and tools.
- Communicate effectively with customers and colleagues, utilising excellent interpersonal skills to build relationships and address concerns.
- Work both independently and collaboratively as part of a team, contributing to the success of the organization.
- Utilize strong problem-solving and analytical skills to identify and resolve technical issues and escalate when necessary.
- Prioritize and manage multiple tasks and projects effectively, meeting deadlines and commitments.
- Stay current with emerging trends and technologies in IT support, bringing innovative ideas to improve processes and workflows
Bonus Skills:
- Experience with JAMF
- Office set up experience
- Experience Mac
- Experience with OKTA
- Experience with G-Suite/Slack/Zoom
- Strong customer support skills
- Strong communication skills
- Start up environment experience
Current base salary range: ($120,000 to $125,000). The exact salary may vary based on skills, experience, location, market ranges, and other compensation offered. The salary range does not include other compensation components, commissions (for sales-related roles), bonuses, or benefits that you may be eligible for. Salary may be adjusted based on business needs.
Want to learn more about HackerRank? Check out HackerRank.com to explore our products, solutions and resources, and dive into our story and mission here.
HackerRank is a proud equal employment opportunity and affirmative action employer. We provide equal opportunity to everyone for employment based on individual performance and qualification. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
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Notice to prospective HackerRank job applicants:
- Our Recruiters use @hackerrank.com email addresses.
- We never ask for payment or credit check information to apply, interview, or work here.
