Job description
Field Engineer – Part-Time (Contract)
Location: Slough, Swindon, Newbury & Reading
Contract: 3 months (with possible extension)
Working Pattern: 5 days per week
Day Rate: £200 per day
Job Summary
We are seeking a skilled Field Engineer to join our team on a fixed term contract basis. Working 5 days per week, you will play a key role in delivering technical support and outstanding customer service to our clients across Berkshire and Wiltshire.
This is a hands-on role, where your technical expertise, problem-solving skills, and client-first approach will help ensure the smooth running of our clients’ IT infrastructure.
What will your day-to-day look like?
You’ll be part of a supportive team of 11, working with 4 of our key clients. Your responsibilities will include:
- Responding to escalated technical support tickets from the 1st Line Service Desk, resolving complex IT issues.
- Conducting in-depth analysis and troubleshooting to identify root causes of problems.
- Providing technical guidance to end-users, both remotely and on-site where required.
- Documenting incidents and resolutions accurately in the ticketing system for effective tracking and knowledge sharing.
- Monitoring system performance, identifying risks, and implementing preventative measures.
- Contributing to continuous improvement initiatives, offering feedback and recommendations to enhance service delivery.
What we’re looking for:
- At least 2 years’ experience in a service desk role, with a solid track record of supporting users
- Confidence working directly with clients and building positive, professional relationships
- Strong technical knowledge of Microsoft technologies
- Clear, friendly, and effective communication skills
What we offer
23 Days + birthday off
BUPA Cash Plan
50% Flexible working
Work from Home Allowance
Charity days off (2 days a year)
Training by professional and courses funded.
3 Social events a year
About Us
T-Tech is a fast-growing IT Consultancy, Support and Cloud Service provider in the UK, serving SMEs in the Accountancy and Professional Services sector. Our customers demand and deserve great proactive service and responsive support. We understand how important it is to optimize day-to-day operations and we help our customers embrace innovation and drive growth. We do that by showing them how to cut risk, improve productivity and leverage IT to gain competitive advantage. At T-Tech, we’re about keeping UK business up and running, resolving problems quickly, providing personal attention and providing our customers with reliable IT support when they need it.
Our business focuses on 6 areas of service: Business Consultancy; IT Support; Technical Consultancy; Cloud, Networks & Security; Intelligent Automation; and Communications.
At T-Tech, our values are core to who we are; we promote and live these in all areas of our work to give our team and our clients the best experience of T-Tech:
Service Centric- We put our customers at the heart of what we do. We are accountable for our actions and honour our commitments. We go the extra mile.
United- We succeed as a team, pulling together to achieve our goals. We understand and respect others’ views and perspectives. We communicate openly with each other, sharing, challenging, and supporting.
High Standards - We take pride in the quality of our work. To give our best, we plan thoroughly and strive continually to improve our effectiveness. We have a thirst for knowledge to enable us to learn and improve.
We are Agile…in our thoughts and actions, anticipating and adapting quickly to new opportunities and situations. We manage changing priorities to work flexibly and with resilience.
