Job description
Job Title: IT Helpdesk Technician
Prompt is revolutionizing healthcare by delivering highly automated and modern B2B enterprise software to rehab therapy businesses, the teams within, and the patients they serve. We have established ourselves as the go-to platform in the space, are setting a new standard in healthcare technology, and rapidly growing our market share. We are identifying new challenges across outpatient therapy and the healthcare space at large everyday.
We are seeking a highly skilled IT Helpdesk Technician to join our dynamic IT team. As an integral part of our organization, you will provide essential support to internal users, ensuring efficient operation of their systems and resolving technical issues promptly. If you thrive in a fast-paced environment, enjoy problem-solving, and possess excellent communication skills, this role is perfect for you.
Why work for Prompt?
Big Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time.
Talented People: Prompt didn’t happen by chance, it’s a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists.
Healthy Approach: This isn’t an investment bank. At Prompt you own your workload and the entire organization takes a liking to smart work (over hard work).
Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital.
Key Responsibilities:
Provide first-line technical support to end-users via phone, email, or in person.
Troubleshoot hardware, software, and network issues and escalate when necessary.
Install, configure, and upgrade computer hardware and software as required.
Perform regular maintenance procedures, such as software updates and system backups.
Set up and configure new user accounts and email profiles.
Maintain documentation of IT assets, configurations, and user requests.
Ensure security measures are followed to protect company data and systems.
Collaborate with other IT team members to resolve complex issues and implement solutions.
Train users on basic IT procedures and best practices.
Monitor IT systems for potential issues and performance optimization.
Qualifications:
Proven experience as an IT Helpdesk Technician or similar role.
Strong knowledge of computer hardware, operating systems, and software applications.
Familiarity with network troubleshooting tools and techniques.
Excellent problem-solving and communication skills.
Ability to prioritize tasks and manage time effectively.
Customer-oriented mindset with a passion for delivering exceptional support.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
Bachelor’s degree in Computer Science, Information Technology, or relevant field preferred.
Perks - What you can expect:
Competitive salaries
Remote/hybrid environment
Potential equity compensation for outstanding performance
Flexible PTO
Company-wide sponsored lunches
Company paid disability and life insurance benefits
Company paid family and medical leave
Medical, dental, and vision insurance benefits
Discounted pet insurance
FSA/DCA and commuter benefits
401k
Credits for online and in-person fitness classes/gym memberships
Recovery suite at HQ – includes a cold plunge, sauna, and shower
Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer’s explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciateyour understanding and cooperation regarding this policy. If you have any questions or concerns, please don’t hesitate to reach out to our People Department.
Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Prompt Therapy Solutions, Inc is an E-Verify Employer.
