Job description
Work at Radformation
Cancer rates increase year after year, yet high-quality care is not universal. By automating and standardizing the treatment planning workflow, Radformation aims to create a system where any patient anywhere can receive the same high-quality care.
We strive daily to reduce cancer’s global impact and help save more of the 10 million lives it claims each year. Our unwavering commitment is to deliver reliable, high-quality, automated solutions that allow clinics to standardized care for every single person in need.
Remote Position- Mountain or Pacific Time Zone Preferred
Radformation specializes in Radiation Oncology workflow automation. Our solutions save clinics time, eliminate planning errors, and enable them to design the optimal treatment for their patients.
Job Brief
We are looking for a highly motivated individual who has a passion for IT systems and problem-solving. The IT Installation Specialist will help clinics solve specific problems, install and upgrade Radformation software on hospitals’ servers, attend technical calls with clinics, and troubleshoot clinical technical issues that may arise. As the IT Installation Specialist, you will develop relationships with clinics and incorporate your technical knowledge to the engineering team to create clinics’ dream products. With your clinical IT background, you will have the ability to improve efficiency in Radiation Oncology clinics throughout the country.
Responsibilities Include
- Work with clinics to understand their technical issues and provide a solution independently and/or with the help of the programming team
- Support the sales and success teams by installing and upgrading clinics
- Work with hospital IT departments as the technical expert representative
- Complete IT documents as requested by clinics
- Aid the clinical customer support representatives as needed
- Assist team members in troubleshooting internal IT issues
Abilities:
- Enthusiastic about learning new technologies and sharing them with the healthcare community
- Understanding of treatment planning and radiation oncology clinical workflow
- Strong organizational skills and ability to work independently
- Highly motivated to help clinicians improve their workflow
- Excellent communication skills to assist customers via phone and web meetings
Required Experience:
- Minimum 5 years experience of clinical radiation oncology IT
- Experience with Radiation Oncology Treatment Planning Systems and DICOM Modalities
- Strong experience supporting clinical applications and their infrastructure: client/server/storage/network
- Strong critical thinking skills
- Positive attitude
Preferred Experience:
- 7+ years experience of clinical radiation oncology IT
- Cybersecurity experience
- Customer service experience
$130,000 - $140,000 a year
Salary listed is in USD for US-based employees and will be commensurate with experience. Salary range will vary for international candidates and be commensurate with experience and geographical location.
What makes us so RAD?
We take care of our people!
Radformation offers top-tier medical, dental, vision care for employees and their families. Each role comes with our 401(k) & employer match vest immediately and you’ll never have to stress about taking the time you need with self-managed PTO. We support our growing RAD families with generous parental leave, along with additional part-time work to help transition back into the swing of things. We are a fully remote team and while we may be apart, virtual events, yearly retreats and a collaborative work environment keep us close and connected.
Cancer transcends any individual differences we may have. That’s why at Radformation we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity workplace and an affirmative action employer.
