Job description
Join New Era Technology, where _People First_ is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.
Your coordination keeps IT partnerships strong!
What is the role
As an IT Project Coordinator, you will be responsible for supporting project management activities, ensuring that projects are completed on time, within scope, and within the budget. This role involves coordinating tasks, managing schedules, and communicating with team members and stakeholders to facilitate project success as defined by the PMO.
The following include but may not be limited to the responsibilities of the IT Project Coordinator:
- Project Coordination: Plan and schedule work orders based on priorities and resource availability. Liaise with vendors, onsite teams, and cross-functional departments to meet project timelines.
- Work Order Management: Review, track, and close work orders promptly. Ensure accurate documentation and timely billing submission.
- Performance Monitoring: Monitor work order progress, ensure SLA/KPI compliance, and maintain high service quality.
- Customer Communication: Provide regular updates, confirm deliverables, and ensure customer satisfaction.
- Quality Assurance: Enforce quality standards, validate task completion, and support team compliance with operational procedures.
Work Set-up / Work Schedule
- Remote
- 8am – 5 pm (EST) / 9pm – 6am (PH time)
Who we are looking for
The ideal candidate will bring strong project management expertise, along with the following key skills:
- 1–2 years of experience in IT project coordination or related technical field
- Effective communicator with experience working directly with customers and vendors
- Proficient in Microsoft Office and familiar with project management tools
- Strong understanding of business operations and project management
- Excellent problem-solving and risk management skills
- Proven leadership in cross-functional teams
- Skilled in project planning, tracking, and process improvement
- Detail-oriented with strong multitasking and quality control abilities
- Adaptable to shifting priorities and committed to continuous improvement
What we offer
At New Era Technology, we are committed to providing our employees with rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits, including:
- Day 1 HMO + 1 free dependent
- Health and Wellness Reimbursement Benefits
- Company Salary Loans
- Government contributions
- Assistance with government loan payments
- 13th month pay
- Night differentials pay
- Holiday pay (for hours worked on holidays)
- Mandated Leaves
- Work equipment provided
New Era Technology, Inc., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
