Summary
This job is for a Technical Support Engineer who will work directly with business units to solve complex application and data issues, maintain business systems and software, provide front-line support, handle customer tickets, and attend technical meetings. The role requires on-site support in case of major or critical problems, availability after hours and weekends, and willingness to work on-call rotation. The preferred qualifications include fluency in English and another foreign language.
Requirements
- Graduated from Computer, Electronics-Communication or Electrical-Electronics Engineering departments of universities
- System Installation (Hardware & Software)
- Maintenance for System modules & performance monitoring
- Troubleshooting of system capacity & workload related issues
- Experience on SQL,PL/SQL, Shell programming, Python scripting
- Experience on application administration
- Linux OS knowledge
- Strong communication skills with their clients
Responsibilities
- Works directly with business units to solve complex application and data issues
- Develops, implements, and maintains business systems and software
- Provides front-line support to business units
- Coordinates systems upgrades and testing
- Handles customer tickets and preparing the solution implementation documents
- Operates routine maintenance, testing, problem troubleshooting, software upgrade, providing technical support
- Attends and leads technical meetings with the customer and vendors to discuss any issues or new change requests
- Reports top technical issues to upper management
- Available after hours and weekends as needed and willing to work on-call rotation
Preferred Qualifications
- On call duty during the holidays and off work hours to support any incidents or cases escalated to the team
- Being fluent in English and another foreign language is preferred
Benefits
Available to travel domestic, work location is Istanbul
