Job description
About Us
Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job” but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!
Position Overview
We are looking for an individual who can demonstrate technical proficiency, has strong verbal and written communication skills, and has the desire to learn and be involved in maintaining the security of our clients through the patching process. As part of Thrive’s Platform Team, the team is responsible for supporting internal staff and our clients in utilizing these systems to manage and support their environments. The Platform Engineer will be responsible for reviewing cases, assigning cases to the appropriate team member, creating monitoring templates, alerts, and workflows, managing the tasks, and creating documentation of processes when needed. This position requires working outside regular business hours on nights and weekends as needed.
Primary Responsibilities
Onboarding new clients. Assign the tasks and follow up with the implementation team to ensure we have all the information needed for onboarding.
Work with team members to create and update documentation
Keeping up with education on new features to provide support and training to staff and clients
Assist other team members with tasks as time permits
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:
Associate degree, technical degree, or equivalent work experience
Excellent problem solver; able to resolve problems using analytical skills, technical expertise, event logs, or research
Self-motivated, with the ability to work independently or in a team environment
Solid understanding of Networking (FortiNet, Palo Alto)
Solid understanding of Microsoft
Solid understanding:
Microsoft Active Directory
Group Policy
Excellent written and oral communication skills
Ability to articulate technical information and convey it to non-technical people
Excellent customer service skills
Ability to work after-hours as tasks dictate
Willingness to train, learn, and educate others
Detail-oriented position requires high attention to detail
Ability to manage multiple tasks of varying priority
Technical Skills
Broad knowledge of information technology processing systems, concepts, and methodologies. Demonstrated aptitude for learning new technologies. Preferred technical knowledge:
Knowledge of NAble or any other monitoring products
Knowledge of FortiManager
Knowledge of Panorama
Experience with Network firmware updating
Experience with Microsoft/Linux Server and Workstation Operating Systems
Experience with ServiceNow
Experience with Visio, Excel, and MS Word
Knowledge of scripting, PowerShell, and/or Java
