Job description
We are looking for a Leads Operations Manager to oversee the day-to-day execution of workflows, team coordination, and administrative functions within our Leads Department. This role ensures campaigns are delivered on time, task boards are consistently updated, and departmental performance runs smoothly. The ideal candidate is organized, systems-driven, and confident managing a remote team in a fast-paced environment. You’ll play a key role in maintaining efficiency, accountability, and operational structure within the department.
Key Responsibilities:
1. Department G Workflow Management
● Oversee day-to-day operations and ensure completion of all assigned tasks
● Maintain and implement operational SOPs for task execution and campaign support
● Monitor and update project management tools to track ongoing activities and deadlines
● Identify and resolve blockers that delay task execution
2. Team Leadership G Oversight
● Supervise and mentor Leads team members, including Leads Team Leaders, Coordinators, and Assistants
● Assign daily workloads, monitor completion rates, and track attendance
● Lead onboarding and training for new team members
● Conduct performance check-ins and submit evaluations to HR as required
3. Cross-Department Coordination
● Collaborate with Social Media, Content, and Chat teams to ensure timely task handoffs
● Facilitate communication flow between departments for campaign-related deliverables
● Flag operational concerns or task delays to the COO or Leads Strategic Manager as appropriate
4. Administrative Oversight G Reporting
● Verify payroll data such as attendance, deliverable completion, and daily check-ins
● Maintain department calendars, trackers, and communication logs
● Provide weekly operations updates and report on team task completion rates
● Ensure compliance with internal SOPs, security protocols, and documentation practices
○ At least 3–5 years in a managerial role, Must be in lead generation, digital marketing, or operations
○ Previous experience managing a remote team, especially in a digital or marketing setting
○ Experience working cross-functionally with marketing, content, and executive teams
○ Familiarity with lead generation and campaign-based workflows is a plus
● Skills G Tools
○ Strong familiarity with project management tools (e.g., Trello, Asana, ClickUp)
○ Proficiency in Google Workspace (Sheets, Docs, Drive)
○ Excellent written and verbal communication in English
○ Exceptional organizational, leadership, and time management skills
● Technical Requirements
○ Reliable internet and power backup
○ Ability to work during EST business hours.
Schedule: Monday to Friday 8:30 pm - 5:30pm EST
