Job description
As the Dispatcher, you will serve as the central hub for daily operations, overseeing customer service, technician dispatch, team leadership, and overall business performance. You will play a vital role in fostering a positive team culture, ensuring customer satisfaction, and driving operational efficiency and growth.
Key Responsibilities
Team Leadership & Management
• Foster a collaborative, accountable, and positive team environment
• Oversee team scheduling, performance evaluations, and conflict resolution
Customer Service & Dispatch
• Respond to incoming service requests and inquiries with professionalism and courtesy
• Schedule and dispatch technicians for service, maintenance, and sales calls
• Address customer concerns to ensure a high level of satisfaction
Business Operations
• Manage daily office workflows and administrative tasks
• Monitor and optimize operational processes to support profitability and growth
• Work closely with ownership to meet sales targets and manage key accounts
Quality Control & Reporting
• Ensure timely completion of jobs to high standards
• Track key performance metrics including:
o Return rates
o Crew retention
oCustomer satisfaction
• Use internal systems (ServiceTitan) to manage reporting and operations
- 1–2 years of experience in dispatch, operations, or customer service management specifically within the HVAC or a related service industr y
- Strong customer service experience
- English communication skills, both verbal and written
Schedule: Monday to Friday, 8:00 AM – 6:00 PM CST | 9:00PM-7AM PHT
Job type: Fulltime
