Job description
We’re transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
Overview
As the frontline engine of Instacart’s Litigation Operations team, the Legal Operations Processor triages high‑volume legal‑intake emails and physical/digital mail, routes items accurately, and owns critical workflows that keep our legal operations compliant and efficient.
About the Role
Manage day‑to‑day intake, shepherd workflows such as garnishments, consumer complaints, unemployment‑insurance and workers’-comp claims, and arbitration opt‑outs, while driving process improvements and maintaining service‑level commitments.
About the Team
Litigation Operations safeguards Instacart by ensuring every legal request is handled swiftly and accurately. We value ownership, efficiency, and close cross‑functional collaboration.
About the Job
Triage legal‑intake emails and physical/digital mail, ensuring quick, accurate routing. Support key workflows: garnishments, consumer complaints, unemployment‑insurance and workers’ compensation claims. Maintain and organize repositories, proactively clear backlogs and track completion metrics. Collaborate daily with Legal, Payroll, Compliance, and outside counsel to close out requests and projects. Expand into subpoenas, shopper‑arbitration demands, litigation support, and other high‑impact projects.
About You
Minimum Qualifications
2+ years in legal operations, claims processing, or similar high‑volume document‑handling environment. Proven ability to triage 100+ items daily with high accuracy and tight deadlines. Proficiency with Google Workspace and ticketing/intake tools Strong written communication skills and meticulous attention to detail. Ability to prioritize effectively in a fast‑paced, constantly changing environment.
Preferred Qualifications
Experience handling subpoenas, arbitration demands, or basic litigation support. Familiarity with wage‑garnishment and consumer‑complaint processes. Background in e‑discovery or litigation support technology.
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For US based candidates, the base pay ranges for a successful candidate are listed below.
CA, NY, CT, NJ
$86,000—$95,000 USD
WA
$82,000—$91,000 USD
OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI
$78,000—$87,000 USD
All other states
$71,000—$79,000 USD
