Job description
Join Vonage and help us innovate cloud communications for businesses worldwide!
Job Summary:
The Manager, Carrier Management & Relations, will lead the strategy, negotiation, and performance oversight of all global carrier partnerships supporting our UC/CC solutions. This role ensures robust global connectivity, SLA accountability, and long-term vendor optimization to support product growth, quality, and cost efficiency.
Key Responsibilities:
● Negotiate and manage global contracts across voice, SMS, SIP trunking, and connectivity services.
● Ensure compliance with SLAs, SLOs, and contractual obligations from all carriers.
● Identify and evaluate new global connectivity technologies and providers.
● Drive high-availability designs with geographic redundancy and failover.
● Manage procurement and lifecycle of global numbers (DIDs, toll-free, short codes).
● Partner cross-functionally with Product, Engineering, Security, Finance, and Legal.
● Monitor and report carrier performance; lead issue escalation and resolution.
● Own budgeting and forecasting for carrier spend, optimizing cost and coverage.
● Stay current on industry trends, regulatory shifts, and innovation opportunities.
Qualifications:
Required:
● 8–12 years of experience in carrier/vendor management roles.
● Deep knowledge of global telecom, SIP, DID/SMS procurement, and redundancy design.
● Strong negotiation, project management, and cross-functional leadership skills.
● Comfortable working in fast-paced, high-growth environments.
Preferred:
● Experience in UCaaS/CCaaS, telecom aggregators, or major global enterprise IT.
● Knowledge of STIR/SHAKEN, A2P SMS compliance, or network architecture.
There’s no perfect candidate. You don’t need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you’re passionate about what you could achieve at Vonage, we’d love to hear from you.
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Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
