Job description
HubSpot is looking for an experienced leader to join our high performing Scaled Contract Management organization. This team is responsible for helping customers serviced by HubSpot’s Scaled Customer Success Team to navigate all of their billing, contract, and renewal inquiries.
As a Manager on our Scaled Contract Management Team, you will be responsible for hiring, training, coaching, and managing a team of new and established Contract Managers in a fast-paced and rapidly changing environment. We are looking for someone that is effective, adaptable, flexible and analytical. As our customer base continues to grow, the Contract Management team is tasked with creating the optimal path to helping our customers grow through both their contract terms and the use of HubSpot’s software platform while also ensuring their current growth strategy extends into the future.
In this role, you’ll get to:
- Lead a team of Contract Managers who are responsible for overseeing and processing any contract and billing questions for a high volume of customers
- Manage day-to-day operations, goal setting, career development, performance management, and the growth of team members
- Build strong working relationships with other managers, directors and executives across the business
- Proactively identify areas for innovation and improvement within the Contract Management Team and drive collaborative developments within our existing playbooks
- Analyze customer and performance data to make informed decisions about operational and procedural changes
- Serve as a coach and a leader, helping to develop the skills of your team so they are able to achieve their metrics and career goals
- Maximize efficiency in a constantly changing and growing environment where the process is fluid and creative and unique solutions are desired
We’re looking for people who have:
- Passion and commitment for helping customers succeed and grow with HubSpot
- Clear history of coaching and developing individual contributors
- Strong analytical skills to identify team trends and patterns to drive results
- Familiarity of interaction between contracts, terms of service and legal requirements
- Clear and articulate communication skills with the ability to effectively drive a negotiation
- Phenomenal organizational skills and attention to detail with a track record of driving efficiencies
- Experience navigating and resolving customer escalations
- Ability to communicate effectively in small and large groups
- Intellectual curiosity and a resourceful approach to problem solving
- Passion for helping individual performers meet their personal and professional goals
- Personal responsibility to achieve team goals
- 1-5 years of management experience is preferred, but not required
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot’s Career Diversity page here.
India Applicants: link to HubSpot India’s equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.
You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.
Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot.
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