Job description
About Vibes
At Vibes, we’re redefining how enterprise brands connect with their customers through mobile. Vibes helps marketing, loyalty, and customer experience professionals at the world’s most respected brands create personal, revenue-driving and long-term mobile engagement between consumers and the brands they love. Industry leaders like Chipotle, The Children’s Place and Polo Ralph Lauren use Vibes to activate and grow customer relationships with timely, relevant, high-volume mobile messaging at a global scale. Our intelligent mobile engagement platform enables marketers to seamlessly connect with their customers using a data-rich and API-packed platform that beautifully optimizes and unifies their SMS, MMS, RCS and Mobile Wallet campaigns. To learn more about Vibes, visit www.vibes.com.
Job Summary
We are looking for campaign connoisseur with a passion for the mobile space. Our ideal candidate will be eager to engage with enterprise brands and support our Customer Success team with making customer campaign requests a reality. An ideal candidate possesses a growth mindset, detailed strategic thinking capacity, empathy for others, inspiring communication skills, and a fierce dedication to create valuable marketing campaigns that drive clicks and conversion for our customers. This is a critical servicing role that supports both our internal account teams and our end customers. Efficient and powerful execution of required tasks will lead to better customer satisfaction, operating efficiency, and ultimate platform ROI.
In a current world of constant change and uncertainty, one area that is growing at light speed is the digital consumer engagement space - specifically, how brands create personalized, 1:1 interactions with their consumers at scale. This role puts you right at the center of this exciting evolution of consumer engagement. If you want to build meaningful professional relationships with marketers within large enterprises that provide a front-row seat to innovations in mobile marketing technology, then look no further.
This is a full-time, remote position reporting to the Sr. Director of Technical Account Services. Vibes has been recognized in 2025 as a Built In Best Hybrid Places to Work.
Responsibilities
- Build and launch SMS, MMS, Push, Wallet, and RCS campaigns within the Vibes platform.
- Support customer onboarding, ensuring smooth setup and early success with campaigns.
- Partner with CSMs and TAMs to translate campaign strategies into execution-ready builds.
- Configure and run A/B tests, monitor performance, and recommend optimizations.
- Troubleshoot campaign setup and provide expert platform support.
- Ensure compliance with mobile messaging regulations and best practices.
- Document campaign processes and share learnings with customers and internal teams.
- Support key enterprise customers by providing monthly “Win Reports” highlighting trends and outcomes worth a second look
- Assisting in new customer launches by executing account setup, campaign creation, and program branding tasks assigned by the Launch Manager
- Collaborate on live calls with brand marketers and internal account teams to inspire innovation and maximize impact on Vibes mobile broadcasts and campaigns.
- Contribute to building scalable playbooks and repeatable processes that improve execution quality.
Requirements & Qualifications
Marketing Experience and Approach:
- Bachelor’s degree in Marketing, Communications, Business, or related field—or equivalent experience.
- 1-3 years of experience in digital marketing, campaign execution, CRM, or customer support (internships included).
- Strong attention to detail and organizational skills; able to manage multiple priorities.
- Analytical thinker with an interest in campaign performance, testing, and data insights.
- Excellent written and verbal communication skills with a customer-first mindset.
- Familiarity with marketing automation or CRM platforms is a plus, but not required.
- Experience building SMS/MMS/Email marketing campaigns within a marketing platform.
- Eagerness to learn mobile marketing technologies and grow into advanced Customer Success roles.
Teamwork & Communication:
- Extraordinary team player and ability to thrive in a fast-paced, dynamic, entrepreneurial environment
- High character and positive mindset, from integrity to reliability to general kindness toward people
- Mature, self-directed, highly detailed, organized, driven professional
- Passionate and sincere communicator
- Excellent communication and active listening skills; able to adjust to different personalities and communication styles
Our Core Values:
- Respect, honesty, and integrity for all stakeholders
- Always be learning
- Relentless focus on the customer
- Never be satisfied
- Create value
- Seek accountability and ownership
Compensation and Benefits
The compensation range for this role is $70,000 to $80,000. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills and certifications.
Vibes offers a full slate of benefits from competitive salaries, options, medical, dental and vision coverage, short- and long-term disability, life insurance, 10 paid holidays, flexible vacation, commuter benefits, a 401(k) plan and match, and a paid parental leave program.
Equal Opportunity Employer
Vibes is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.
