Job description
Job Description
We’re seeking a dynamic Onboarding & Partner Enablement Manager to lead the successful implementation and adoption of our omnichannel Point-of-Sale (POS) solution. This role bridges customer onboarding, account management, and partner sales enablement to ensure our clients — including retail, beauty, service stores — maximize value from our platform.
The ideal candidate is both customer-focused and sales-savvy, with a knack for building relationships, streamlining onboarding processes, and empowering users and partners to sell and support our omnichannel capabilities on a global scale.
Key Responsibilities:
Onboarding & Account Management
Lead new customer onboarding from closed sale to go-live, ensuring seamless implementation of POS and eCommerce integrations.
Serve as the primary point of contact for assigned accounts, driving adoption and satisfaction.
Build and maintain strong relationships with users and operational teams.
Monitor account health, identify growth opportunities, and proactively address potential churn risks.
Gather customer feedback and feature requests and relay them to the appropriate internal teams
Partner Sales Enablement
Train and equip channel and integration partners to effectively sell and support our POS solution and omnichannel capabilities.
Develop partner playbooks, sales tools, and product resources tailored to omnichannel solution.
Collaborate with the sales team to co-sell and support partner-led opportunities.
Act as a product and industry expert for partner inquiries and pre-sales support.
Cross-Functional Collaboration
Work closely with sales, product, support, and engineering teams to deliver client feedback and influence roadmap priorities.
Coordinate with marketing to develop partner and customer success stories.
Align with sales leadership to refine onboarding and enablement strategies for greater revenue impact.
Qualifications
3+ years in sales, account management, onboarding, or partner enablement roles. Preferably in SaaS, POS, eCommerce or Payments.
Strong understanding of omnichannel commerce solutions and the connection between in-store POS and online sales.
Exceptional communication, presentation, and training skills.
Experience working with small business clients in a sales enablement capacity.
Experience working with partners, resellers, or distributors in a sales enablement capacity.
Ability to manage multiple priorities in a fast-paced environment.
Strong strategy and presentation builder skills.
Proficiency with CRM and project management tools.
Preferred Skills
Experience with Point of Sale hardware and software.
Experience with eCommerce platforms.
Background in SaaS implementation and customer lifecycle management.
Exceptional communication, presentation, and training skills.
Additional Information
Wix Point of Sale - a tool integrated directly with our most established product offerings, allowing our users to bridge the gap between their online presence and in person efforts. We pride ourselves on the growth of our employees, our true start-up atmosphere, and of course, our product.
At this time we are seeking Miami-based candidates who can commute to our office in Miami. Our employees work in a hybrid model and are expected to be in the office at least 2 days per week
In addition to a competitive compensation package and opportunities for professional growth, Wix offers comprehensive benefits to support the well-being and financial security of our employees.
You can read more about our comprehensive benefits package here
