Job description
We are seeking a customer-focused and detail-oriented Operations Intern to support our Ride-Hailing operations in Poland. As an Operations Intern, you will play a crucial role in the daily functions that impact supply growth and compliance.
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it’s all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
As an Operations Intern, you will be responsible for the daily functions that are at the core of the business locally where your work will have a direct impact on supply growth, quality, and compliance. Working closely with a high-performing team along with the Operations Specialist, Operations Manager, and/or Country Manager.
Tasks and responsibilities:
Verify, maintain, organize, and audit driver and vehicle documentation. Address driver issues and queries both in-person and over email, finding effective resolutions. Support local operations teams in initiatives that drive supply growth and compliance. Assist with contact and coordination with authorities and offices. Share regional insights with the Operations Specialist and/or Operations Manager.
About you:
Minimum of 6 months of professional experience. Fluent in Polish with excellent spoken and written English. Strong communication skills, capable of simplifying complex issues.. Good analytical skills. Strong customer focus with a passion for delivering exceptional customer experiences. Calm and focused under pressure. Familiarity with computer tools and recognized as trustworthy. Background in sales or customer service is advantageous but not required
Work on real-life projects and gain hands-on experience. Play a direct role in shaping the future of mobility. Work in fast-moving autonomous teams with some of the smartest people in the world. Accelerate your professional growth. Enjoy various team events to get to know your colleagues. Receive a competitive entry-level salary.
#LI-Hybrid
