Job description
Job Title: Operations Manager (Adults & CYP)
Reports to: Head of Service Delivery Operations (Adults & CYP)
Direct Reports: 5 Shift Managers
Location: This is a remote role (UK based only)
Closing date: 4th July
Are you a forward-thinking leader with a passion for making a difference in emotional and mental health services? We are looking for a dynamic and inspirational manager to join our management team.
Join our Service Delivery Management Team as an Operations Manager, where you’ll play a pivotal role in overseeing the daily operations and resourcing across our digital platforms. This includes leading a team of Shift Managers responsible for service delivery, workflow management, and resourcing across both Adult and CYP emotional health and wellbeing services.
A role with Kooth is an exciting chance to join a fast growing business with a social purpose. Our mission is to provide welcoming and effective digital mental health support across the UK.
Kooth is a fast-growing business with a social purpose. Listed on the London Stock Exchange (LSE:KOO), our mission is to provide welcoming and effective digital mental health support.
Working in partnership with the NHS, we are already the UK’s largest digital mental health platform for young people aged 10-25. We use the collective insight from over one million hours of professional support we have provided to guide people to self-help, community support, and professional help that matches their wants, needs, and goals in life.
Role Objective
Responsible for managing operations and day to day resourcing across the platforms - Kooth, Soluna, Qwell & IDP and management of a team of Shift Managers overseeing platform workflows, delivery of services and resourcing on Kooth and Qwell & IDP
Split of the role
Management and Leadership - 40%
Business and Service Developments - 30%
Analytics, Reporting & Insights - 20%
Cross Functional Collaboration - 10%
Main Responsibilities
- Lead and manage daily operations across our service delivery platforms for adults and CYP
- Oversee and support a team of Shift Managers to maintain optimal workflows, resourcing, and service delivery.
- Drive high performance across teams, embedding a culture of excellence, accountability, and continuous improvement.
- Lead through change, supporting scale-up and transformation with resilience and clarity.
What We’re Looking For:
- Proven experience managing services or operations at a senior level in emotional health, wellbeing, or mental health.
A strong background in team leadership with a focus on performance, service quality, and workforce development.
- Ability to lead and inspire through periods of change and organisational growth.
If you thrive in a high-impact, fast-moving environment and are ready to make a difference in the lives of children, young people, and adults, we want to hear from you.
Are you looking for a fulfilling career with attractive perks and a supportive work environment? Look no further! We’re excited to offer an incredible opportunity with a range of benefits that cater to your professional growth, well-being, and work-life balance.
1. Competitive Salary:
Dependant on experience up to £46,000
2. Generous Annual Leave
Enjoy 28 days of annual leave, in addition to public holidays, providing you ample time to recharge and spend quality moments with your loved ones.
3. Professional Development
Benefit from our yearly professional training programmes, tailored to your career aspirations and designed to enhance your skills and knowledge.
4. Financial Security
Secure your financial future with our pension contributions and annual company share option awards, giving you a stake in the success of the company.
5. Health and Well-being
Prioritize your health and well-being with our comprehensive AXA plan and access to an Employee Assistance Programme (EAP). The EAP offers 24⁄7 telephone mental health support and access to GP consultations, ensuring your mental and physical health are taken care of.
6. Life Assurance:
Gain peace of mind knowing that you’re covered with life assurance, providing up to four times your annual salary to your loved ones in the unfortunate event of your passing.
7. Flexible Working
Embrace the flexibility of remote working, allowing you to create a work-life balance that suits your needs and maximizes your productivity.
8. Lifestyle Benefits
Participate in the Cycle to Work Scheme, promoting a healthy and eco-friendly lifestyle, and take advantage of our Incapacity Income Protection to safeguard your financial stability in case of unforeseen circumstances.
If you’re seeking a stimulating career where your well-being, growth, and contributions are valued, we invite you to apply and become a part of our dynamic and supportive team. Join us as we strive for success together!
At Kooth, we are committed to fostering an inclusive and diverse workplace that values and embraces the unique contributions of every individual. We believe in equal opportunities for all, regardless of race, colour, religion, gender, gender identity or expression or sexual orientation.
Our dedication to creating a fair and unbiased environment is reflected in all aspects of our recruitment, hiring, and employment practices. We strive to provide a work environment that is free from discrimination, where every employee is treated with respect and dignity.
Request for Reasonable Adjustments:
We are dedicated to providing reasonable adjustments to applicants and employees with disabilities or individuals who require accommodations to participate in the application process, interviews, or job-related tasks. If you require any reasonable adjustments to ensure your equal participation in our recruitment process, please inform our Human Resources team.
Your openness will allow us to work together to provide appropriate accommodations and ensure a fair and accessible application and employment experience for everyone.
Kooth plc is committed to our responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults . We are committed to recruiting candidates who share this commitment to safeguarding, and therefore we apply robust recruitment and selection procedures to ensure that the people selected are right for the job, and that all candidates are appropriately screened prior to appointment. This will include a DBS check.
