Job description
Working at Omnisend is… kind of boring. Not the soul-crushing kind of boring — more like the “no drama, no chaos, just smart people doing great work” kind. The kind that lets you focus on what matters, without pointless meetings, micromanagement, or bureaucracy. We’re data-driven. We test, we iterate, we improve. Gut feelings don’t drive decisions — insights do. We trust each other. We’re transparent, give real feedback, and actually listen. No egos, no hand-holding — just a team of experienced professionals moving fast, adapting easily, and delivering impact. Omnisend is customer-funded and customer-driven. Our work is rooted in solving real problems that help ecommerce brands grow. No empty promises — we bring in results. And yes, we have fun. But the grown-up kind — workations, team gatherings, the occasional party. No forced fun, no awkward icebreakers. Just genuine moments with a team that actually enjoys working together.
We’re looking for a Customer Success Operations Manager to join our team and optimize the effectiveness, efficiency, and scalability of our global Customer Success organization. You’ll report directly to the Director of Customer Success and work cross-functionally with CSM Managers, CRM systems, product, and other teams to drive impact.
You won’t just manage dashboards - you’ll own operational strategy, improve processes, implement tools, and introduce creative proactive ways to scale our impact. Ideal for a proactive person who can connect the dots between data, tools, people management, account management and execution.
What you’ll do @Omnisend:
- Streamline daily CS operations: by identifying inefficiencies, consolidating manual spreadsheets, and migrating them into scalable dashboards and systems.
- Maintain and enhance reporting: maintain and continuously improve dashboards and collaborate with Data Ops and CRM Managers to automate reporting
- Drive AI & automation initiatives: lead monthly “AI Days” for the CS team. Research and implement AI-powered solutions and build automations that improve outreach, segmentation, and internal workflows.
- Enable revenue growth: analyze account-management strategies, develop playbooks and templates, and refine proactive touchpoints to boost upsells and retention.
- Own churn operations: monitor patterns, identify root causes, standardize retention processes, and design scalable solutions that maximize CSM client-facing time by minimizing admin workload.
- People enablement: work with CS leaders to spot skill gaps, organize training, shape career paths, and design scalable onboarding for new CSMs.
- Act as the connector across Sales, Product, Support, and Onboarding, unblocking the CS team and improve efficiency.
We expect that you’ll bring:
- 3+ years of experience in a CS, Account Management, Sales, or Marketing operations role, ideally in SaaS
- Strong data skills (Excel, BI, CRM (Hubspot), SQL experience a plus)
- Highly organized, with a knack for simplifying the complex and scaling what works
- A proactive mindset and ownership mentality - you don’t wait to be asked
- Experience implementing new tools or workflows across teams
- Comfortable leading change, and energizing others through process improvements
- Excellent communication skills in English (Lithuanian a bonus)
- Passion for customer success, growth, and making the team around you stronger
What we offer in return:
- Gross salary €3000 - €4300/month, depending on experience
- Unlimited learning budget for self-improvement
- Private health insurance
- Unlimited access to psychotherapy
- Flexible working hours & remote work opportunities
- Workstation budget
- Personalized work anniversary gifts (house cleaning, flights, spa days, etc.)
- Silicon Valley-inspired best practices and working methods
- A high-performing team: over 70% of your colleagues are senior-level professionals
- Team-led team-building events & international workations
Omnisend is a customer-centric product-focused company where you will be instrumental in creating a global product — Email and SMS marketing platform to drive rapid e-commerce stores growth and accelerate online businesses expansion, a platform with a well-established position in the US.
Seamless integration with all major Ecommerce platforms, ready-made automation and email templates, flexible segmentation, and award-winning 24⁄7 customer support — Omnisend makes it simple for businesses of all sizes to sell more without breaking the bank. “Great marketing needs to be expensive” is proven to be wrong every day by 125,000+ Omnisend customers who are successfully growing their businesses through Email and SMS marketing. Every $1 spent on Omnisend platform makes $68 on average for our customers.
