Job description
Why should you join dLocal?
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
What’s the opportunity?
- We are looking for an Operation Support Associate to join the Payins team. The ideal candidate will join a team that takes responsibility for executing daily operational tasks and ensuring compliance with established policies and procedures. This role focuses on the efficient execution of assigned tasks.
What will you be doing?
- Completing the payments received in different countries where the company has a presence ensures the correct flow of operations in the company.
- Performing daily routines that include Processing and ensuring the corresponding manual paying within the established deadlines, analyzing reports and processor performances, getting to know the Convergence Rate and correct flow of the merchants, and contacting Operations, IT, and Incident Management to solve possible technical problems.
- Identifying and reporting issues and follow-up corrective actions to resolve differences and deficiencies.
- Managing tight SLAs and prioritizing workload according to urgency.
- Working closely with other departments of the company.
- Answering with an analysis of claims from merchants or end users.
- Working with APAC & EMEA countries.
What skills do I need?
- Bachelor’s degree in administration or any related field (in process or completed).
- 1+ years of administrative or back office experience, preferably in a multicultural environment.
- Fluent in English and Spanish.
- Strong Excel skills, ability to handle large amounts of data and to create reports.
- High attention to detail, excellent analytical skills, Systematic and well-organized.
- Ability to adapt to change quickly and multi-task.
- Excellent communication skills.
- Proactive and resolutive.
What do we offer?
Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:
- Remote work: work from anywhere or one of our offices around the globe!*
- Flexibility: we have flexible schedules and we are driven by performance.
- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Learning & development: get access to a Premium Coursera subscription.
- Language classes: we provide free English, Spanish, or Portuguese classes.
- Social budget: you’ll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
*For people based in Montevideo (Uruguay) applying to non-IT roles, 55% monthly attendance to the office is required.
What happens after you apply?
Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal!
