Job description
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
See yourself at Twilio
Join the team as Twilio’s next Partner Alliance Manager.
About the job
We are looking for a results-driven Partner Alliance Manager to own and accelerate go-to-market execution with key strategic partners across North America. The ideal candidate will have a strong grasp of indirect sales motions, a proven ability to build and manage executive-level relationships, and a track record of driving partner-influenced revenue.
As a Partner Alliance Manager, you will play a critical role in shaping the success of our regional partner strategy, working cross-functionally with Sales, Marketing, Solutions Engineering, and Product teams to activate and accelerate our most strategic partners. You’ll be expected to operate with autonomy, bring strong executive presence, and leverage an existing network of trusted partner relationships to scale Twilio indirect motion.
Responsibilities
In this role, you’ll:
- Partner Management: Own a portfolio of strategic SI partners. Build and execute joint business plans, define success metrics, and manage day-to-day partner engagement.
- Revenue Acceleration: Drive partner-sourced and partner-influenced pipeline in collaboration with the direct sales team. Track and report on performance against targets.
- Field Enablement: Educate and activate partner sellers on Twilio’s value proposition. Lead regional enablement sessions and help drive joint GTM motions.
- Cross-Functional Collaboration: Partner closely with Sales, Marketing, Product, and Partner Operations teams to align on execution.
- Opportunity Influence: Identify, shape, and support joint-selling opportunities with partner involvement. Ensure accurate tracking in CRM systems.
- Onboarding: Support recruitment and onboarding of new partners aligned to strategic priorities and whitespace in the region.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
- 5–8+ years in partner management, channel sales, or alliances in the B2B SaaS or Cloud space.
- Deep understanding of the North American market and partner ecosystem.
Strong sales acumen and ability to influence without authority.
- Experience collaborating with direct sales teams and driving joint pipeline.
Excellent communication and executive presence.
- Self-starter with a strategic mindset, strong business acumen, and a bias toward action.
Desired:
- Experience working with API-first or developer-centric platforms.
- Familiarity with CPaaS, CCaaS, CDP, or marketing automation technologies.
- Previous experience working in a high-growth, fast-paced SaaS environment.
Location
- This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.
The estimated pay ranges for this role are as follows:
- Based in Colorado, Hawaii, Minnesota or Vermont : $116,400.00 - $145,600.00.
- Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $123,000.00 - $153,800.00.
- Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $129,500.00 - $161,800.00.
- This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
- This role is eligible to earn commissions.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Applications for this role are intended to be accepted until July 15, 2025, but may change based on business needs.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
