Job description
Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.
In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.
We’re looking for a Global People Operations Specialist to provide support and administration of our human resources employee inquiry systems (Fresh Service), information system (HRIS; Workday) and related People (HR) systems. You will have a history of working in People & Culture while delivering an engaging employee experience. This position will support the PeopleGO function, Smartsheet People & Culture’s Shared Service Center. You will be part of the People Operations & Experience Team and will report directly to the Manager, People Operations.
You Will:
- Act as the “face” of Smartsheet People & Culture while acting as a point-of-contact for Smartsheet employees on a variety of company and system-related inquiries using a ticketing system to ensure effectiveness, accuracy, and efficiency. Meet SLA requirements for resolving tickets via FreshService ticketing system.
- Act as a main point of contact for employees on a variety of employment and People-related inquiries and liaison between the Compensation, Benefits, Payroll, Office, and IT teams.
- Perform and manage a variety of high volume, transactional, administrative tasks for various departments within People & Culture.
- Lead the coordination of employee pre-hire onboarding, including: background checks, onboarding paperwork, new hire onboarding, equipment provisioning, and “welcome events”.
- Manage data and business flows utilizing Workday or other people systems, ensuring data integrity by performing administrative processes and audits.
- Be a Smartsheet Cultural Ambassador - recognize and develop the culture of Smartsheet while continuing to champion the core Smartsheet values.
You Have:
- 1 - 2 years of direct experience in a HR setting.
- Bachelor’s degree preferred but not required.
- A customer service mentality - you have a passion for working with various employees and solving their problems and/ or issues.
- An ability to understand new HR concepts.
- A formal understanding of multiple HR systems and processes while working with multiple functional departments.
- Ticketing system (FreshService), HRIS (Workday), and Smartsheet experience are a plus.
Perks & Benefits:
- Fully paid Health & Life insurance for full-time employees and family members
- Monthly stipend to support your work and productivity
- Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.
- 12 days paid Vacation + Flexible Time Away Program
- 20 weeks fully paid Maternity Leave
- 12 weeks fully paid Paternity/Adoption Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to Udemy online courses
- Company Funded Perks including a counseling membership and your own personal Smartsheet account
- Teleworking options from any registered location in Costa Rica (role specific)
Get to Know Us:
At Smartsheet, we’ve created a place where everyone is welcome — people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works—join us!
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
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