Job description
Who We Are
Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Location and Flexibility
This role will be in a Work From Near (Hybrid) capacity based in one of the following offices: Boston, MA, Charlottesville, VA, Durham, NC, or Columbus, OH OR in a Work From Anywhere (Remote) capacity with travel to clients and WillowTree offices expected.
The Opportunity
The Principal, Business Development - Technology role will expose you to a wide variety of businesses, many partners within those businesses, and ever-changing business and technology challenges. We employ a solutions-led strategy and are seeking consultative business development executives rather than transactional or sales-led business development professionals.
This role will join the team as part of one of our quickly evolving industry verticals at TELUS Digital Solutions and WillowTree, which is focused on building partnerships and solutions for prospective clients. This role will specifically focus on the Technology industry, including both the expansion of our current footprint within several existing clients (Google, Epic Games, Airbnb, Samsung, and more) and the acquisition of new logos.
For more information about our approach to the Technology industry and some client case studies, check out our page.
Responsibilities
- The primary KPI for this role will be revenue growth (measured in both new logos and growth of existing accounts) alongside client satisfaction scores and team health on managed accounts.
- Identify target accounts to optimize services and communicate TELUS Digital’s capabilities to clients
- Competently articulate product features to implement technology solutions successfully
- You’ll collaborate with our Solutions Architects and Product teams to craft executive-level proposals, pitches, and SOWs for prospective and existing clients
- Cultivate and extend existing C-level relationships with current clients
- You’ll team up with our delivery leadership to respond to opportunities and team-sell through RFP responses or other types of sales cycles
- Advise TELUS Digital’s internal teams on industry and vendor trends to remain well-positioned to assist our clients
- You must have the ability to travel up to 25% for client visits, pitches, and conferences
Competencies
- Deep experience in a digital product professional services agency/consultancy, engaged with F500-level Technology accounts
- Balance of both growth strategy project work as well as operational project responsibilities, including digital transformation. In addition, the ideal candidate has had the opportunity to manage teams and multiple work streams
- Ability to identify and characterize business issues, while demonstrating a ‘nose for value’ to discern what is important
- Scope and plan underlying analyses that will yield critical answers to the questions at hand. Understand the required data to complete the analysis and procure it accordingly.
- Ability to communicate effectively and succinctly, both verbally and on paper, and across all levels of an organization. The ideal candidate excels in client relationships/communication and possesses the executive presence to influence appropriate senior stakeholders
Bonus Points
- An engineering or computer science degree/background
- Master’s Degree in Business Administration
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
For more information on how we use your information, see our Privacy Policy.
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What We’ll Offer
In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits:
- Healthcare benefits - Medical, Vision, Dental
- 401K matching
- Employee Share Purchase Plan
- Competitive PTO Policy
- Employee Assistance Program (EAP)
- Life & Disability Insurance
- And more!
Annual Performance Bonus
This position is eligible for an annual performance bonus based on personal, division/business unit, and company performance. The range displayed is only the annual base salary. To maintain equity across the business, annual performance bonus targets are determined by job level, not individual circumstances.
Individual base salaries are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons determined during the interview process. Salary bands are periodically reviewed and updated based on market changes, internal needs, and industry trends. To maintain pay equity for team members, TELUS Digital conducts regular compensation audits.
Annual Base Salary Range (Performance Bonus Eligible)
$230,000—$275,000 USD
