Job description
Redefine the future of customer experiences. One conversation at a time.
We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.
Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.
If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place.
Build Amazing - Deliver Amazing - Live Amazing - Be Amazing
The Principal Solutions Delivery Consultant (SDC) at Nextiva is highly passionate about achieving successful customer outcomes, delivering service and project excellence, and providing value through consulting. They possess deep technical knowledge in Enterprise solutions architecture, systems implementation and configuration, workflows and automation, and problem-solving.
Responsible for the successful implementation of new customer and existing customer solutions as the single point of contact, from sales contract execution to deployment of requested solutions. Duties include but are not limited to solutions architecture, solutions implementation and configuration, and self-project management. Solutions in line with Nextiva’s product and Professional Services SKUs in support of Nextiva Contact Center (NCC).
The position requires strong personal time management skills, organizational skills, accountability, autonomy, problem-solving, and the ability to multitask in a constantly changing environment with multiple priorities.
Key Responsibilities:
The above statements describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.
- Solution Design of Nextiva Contact Center for Enterprise/Strategic/System Integrator customers in Professional Services, ensuring successful customer outcomes.
- Technical Requirements Capture and design responsibility
- Manage complex contact center environments from initiation to completion
- Complex call flow design with Expert Contact Center configuration knowledge.
- Extensive multi-location Contact Center configuration and deployment
Qualifications:
- BA/BS desired
- Minimum 10 years of professional service experience
- Preferred 10 years of technical expertise in UCaaS and CCaaS environments
- Deep understanding of leveraging REST APIs, JSON, and/or JavaScript
- Systems integration (APIs, middleware, enterprise service buses)
- Strong proficiency in AI technologies and techniques, including natural language processing (NLP), machine learning, and predictive analytics.
- Preferred Systems Integrator (SI) experience
- SQL (Structured Query Language) reporting capabilities, particularly through tools like SQL Server Reporting Services (SSRS) and Power BI
- Basic coding/scripting skills (e.g., Python, JavaScript, Java, C#)
- Proficiency with project management tools and methodologies (Agile, Scrum, Waterfall)
- Experience working with enterprise solutions (ERP, CRM, etc.).
- Proven Networking experience (VLANs, MPLS/VPLS, SD-WAN)
- Networking concepts desired (TCP/IP, DNS, VPNs)
- CompTIA A+ certification is desired
- Microsoft Certified Professional (MCP), Cisco Certified Network Associate (CCNA), desired
- Must have a Professional and Collaborative demeanor
- Working understanding of voice, contact center, and SaaS application requirements
- Must be comfortable working in an accountable, high-speed, high-pressure environment
- Highly organized, must be able to handle multiple tasks with speed and accuracy, independently
- Must be capable of prioritizing activities and scheduling to obtain effective results
- Strong verbal, written communication, and presentation skills
- Must possess strong time management and self-project management skills
- Preferred experience with Salesforce and working with PSA software
- Ability to travel for customers’ onsite visits (25%)
Nextiva Core Competencies / DNA:
- Drives Results: The successful candidate will be action oriented, with a passion for solving problems. They will bring clarity and simplicity to ambiguous situations. This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success. They are a change agent, prepared to lead and drive changes as we transform.
- Critical Thinker: The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past. They are forward-thinking, anticipating problems before they arise. They’ll recommend and action well thought out solutions, understanding the risks and dependencies.
- Right Attitude: The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks. They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way. They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.
Total Rewards
Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.
Our compensation packages are tailored to each role and candidate’s qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.
The expected hiring range is $90,000-$145,000. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range.
- Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
- Insurance 💼 - Life, disability, and supplemental indemnity plans
- Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays
- Financial Security 💰 - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
- Wellness 🤸 - Employee Assistance Program and comprehensive wellness initiatives
- Growth 🌱 - Access to ongoing learning and development opportunities and career advancement
At Nextiva, we’re committed to supporting our employees’ health, well-being, and professional growth. Join us and build a rewarding career!
Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.
Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.
#LI-SP1 #LI-Remote
