Job description
The Team & Role
We are looking for a mission-driven Product Manager with a specialized focus on data products who will be responsible for building and maintaining data-driven products that align with SevenRooms’ product strategy. Your work will be rooted in designing and supporting products that help operators and managers answer their most important questions with data, understanding how to improve, and power their growth with unique differentiated insights. You will be joining a 15-person product team and will report directly to our Group Product Manager for Growth Products.
The Data Products team – within the broader Product organization – is specifically focused on data infrastructure, data relationships, and enabling customer self-service reporting and insights. The Data Products team defines and builds frameworks powering operational reporting and revenue optimization insights for restaurant operators. Leveraging all the power and customizability of the SevenRooms platform, this small but mighty team is looking for an analytical, curious, collaborative, customer-obsessed, and detail-oriented Product Manager to innovate in one of the deepest parts of our product, dreaming up an entire user experience from end to end.
What You’ll Do
- Project Management: Anticipate bottlenecks, provide support for reporting projects, make tradeoffs, balance the business needs versus technical constraints. Get in front of stakeholders to prioritize and execute on key functionality.
- Product Management: Define business and product requirements; help cross-functional teams execute on product plans to deliver results; Function as the Product Owner of a development team to define, build, deliver and iterate on capabilities.
- Collaboration: Collaborate closely with stakeholders throughout SevenRooms to obtain buy-in for product initiatives and to set expectations.
- Analytics Product Ownership: Research, analyze, and interview customers and stakeholders to understand their requirements and operational needs. Research and analyze competitive offerings, Customer Support cases, and product usage patterns, translating these into feature specs or product improvements to be delivered back to customers and stakeholders. Be a data steward within the Product Team and company to champion and implement data best practices. Understand the market landscape of business intelligence specifically built for restaurants.
Who You Are
- 3+ years of proficiency with analytics/reporting products; 3+ years of B2B SaaS application experience required
- Familiarity with reporting, business intelligence, data analytics tools such as Looker, MixPanel, Amplitude, Tableau, CRM-platform reporting. Comfortable with SQL queries.
- Experience working with external executive-level partners or clients, including expectation setting, discovery and collaboration, and successful delivery of offerings
- Experience working closely with successful product launches, supporting launches that include focusing on customer and company needs
- Experience working with engineering teams and familiarity with Agile/SDLC
- Customer first mindset - or the ability to quickly understand a specific client domain and identify the trends and opportunities in that space in addition to solving for individual customers
- Curiosity to dig several layers deep into solutions with an eye toward continuous improvement
- Experience working in Hospitality and knowledge of restaurant and hotel operators preferred but not required
- An open mind & flexibility around testing new approaches and the ability to harness failures and turn them into wins
What We Offer
A fresh start: SevenRooms offers the unique opportunity for eligible new hires to participate in our Fresh Start Program, where the company provides the option to curate your own meaningful experience, to reset and refresh. Whether you want to prioritize self-care and rest, connect with loved ones, or treat yourself to something new – the choice is up to you and our team is ready to help make that happen.
Equitable compensation: Our compensation packages are based on competitive external market data. At SevenRooms, you can expect to be paid well for your contributions towards transforming the hospitality industry.
- Bonus Eligible: The On-Target Earnings (Base + Bonus) range for this role is $138,000-$160,000. This is the range SevenRooms in good faith believes is the range of possible compensation for this role at the time of the posting. This range is only applicable for jobs to be performed remotely in any US state. Base pay offered may vary depending on, but not limited to education, experience, skills, geographic location, travel requirements, sales or revenue-based metrics, and business needs. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable.
Comprehensive benefits package: We offer a full slate of benefits for our employees and their families: comprehensive medical, dental, and vision benefits, commuter benefits, gym reimbursement, 401K plan, life insurance, and unique wellness offerings including One Medical, Wellhub, Spring Health, and Carrot.
Employee programs: Through our Roomie’s Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. You will also receive unique milestone awards throughout your journey with SevenRooms, including swag, experiences, and trips to celebrate specific years of tenure.
Learning and professional development: Your manager will partner with you on establishing quarterly goals that not only benefit our organization but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs as part of many reimbursement options available through Roomie’s Choice.
About SevenRooms
SevenRooms is a guest experience and retention platform that helps hospitality operators create exceptional experiences that drive revenue and repeat business. Trusted by thousands of hospitality operators around the world, SevenRooms powers tens of millions of guest experiences each month across both on- and off-premises. From neighborhood restaurants and bars to international, multi-concept hospitality groups, SevenRooms is transforming the industry by empowering operators to take back control of their businesses to build direct guest relationships, deliver exceptional experiences and drive more visits and orders, more often. The full suite of products includes reservation, waitlist and table management, online ordering, mobile order & pay, review aggregation, email marketing and marketing automation.
Founded in 2011 and venture-backed by Amazon, Comcast Ventures and PSG, SevenRooms has dining, hotel F&B, nightlife and entertainment clients globally, including: Marriott International, MGM Resorts International, Mandarin Oriental Hotel Group, Wynn Resorts, Jumeirah Group, Hard Rock Hotels & Resorts, Wolfgang Puck, Michael Mina, Bloomin’ Brands, José Andrés Group, Union Square Hospitality Group, Australian Venue Company, The Wolseley Hospitality Group, Dishoom, Live Nation and Topgolf.
SevenRooms has been recognized as a top employer for its people-first approach by publications including:
- Inc. Best Workplaces (2023, 2022, 2020)
- Inc. 5000 (2024, 2023, 2022)
- Ragan’s Platinum HR Awards Finalist (2022)
- Built in Best Places to Work NYC (2023, 2022, 2021, 2020)
- Built in Best Place to Work NYC - Midsize Companies (2023, 2022)
- VentureFizz Unique PTO (2022)
- Forbes Best Startup Employers (2022)
SevenRooms is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.
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