Product Manager II Consumer

Job description

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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

About the Role

We’re looking for an exceptional Product Manager to own the payments experience for Lightspeed’s flagship hospitality platform. In this role, you’ll navigate the complexity of payment infrastructure while obsessing over the human experience of paying for a meal. Whether it’s enabling a server to split a check across multiple cards or ensuring a guest can tap and go in seconds, you’ll build solutions that make the checkout moment reliable and effortless.

You’ll lead a product team that includes design, content, user experience research, engineering, and quality specialists to create payment experiences that help restaurants thrive. You’ll do this by:

• Deeply understanding how payment flows impact restaurant operations, from the server taking payment tableside to the manager reconciling at day’s end.
• Building a comprehensive product strategy that addresses the full payment journey—from payment method setup and selection through settlement and reconciliation.
• Collaborating with designers to make the complexity of “payments” feel natural and intuitive for both restaurant staff and guests.
• Navigating the technical complexity of payment systems, including working with our Financial Services team and occasionally interfacing directly with processors and hardware partners.
• Identifying opportunities to reduce payment friction through smart product decisions around retry strategies, error handling, and success optimization.
• Staying current with payment trends and regulations across our global markets, ensuring K-Series remains competitive and compliant.
• Leading discovery efforts to understand payment pain points across different restaurant types and geographies.
• Building and maintaining relationships with Financial Services, Compliance, Legal, and Support teams to ensure smooth product delivery.
• Defining success metrics and using data to continuously monitor and improve authorization rates, reduce failures, and optimize the checkout experience.
• Managing the product development lifecycle from concept through launch and iteration, ensuring high-quality delivery.

You believe that the best payment experiences are seamless — they just work. You’re excited by the challenge of turning complex systems into something simple and intuitive. And you know that every payment interaction is a chance to build trust with our customers.

Background and Experience

• 4+ years of product management experience, with meaningful time spent on payment products or fintech solutions.
• Demonstrated success building customer-facing products where user experience was paramount to success.
• Hands-on experience with payment processing concepts including authorization, capture, settlement, and reconciliation.
• Understanding of payment security standards, compliance requirements, and how they translate to product decisions.
• Experience collaborating with external partners, vendors, or platform providers to deliver integrated solutions.

Strengths and Skills

• Technical acumen to engage meaningfully with engineers on system architecture and implementation details.
• Design partnership skills—you work hand-in-hand with designers to explore solutions from first principles.
• Outstanding written communication, particularly in documenting requirements, decisions, and context for your team.
• Excellent stakeholder management across teams and departments.
• Proactive ownership mindset—you identify problems before they’re escalated and drive solutions without being asked.
• Collaborative leadership style that brings out the best in your squad and cross-functional partners.

How You’ll Know You’re Successful if:

• Your squad operates with clarity and purpose, understanding how their work connects to restaurant success.
• Payment metrics show continuous improvement—higher success rates, faster processing times, fewer support tickets, and happier customers.
• Restaurant staff find payments easier and more reliable, while guests enjoy smooth, modern checkout experiences.

What is in it for you

• Lots of autonomy, flexible work culture with the option of working remotely or from one of our beautiful offices
• Genuine career growth opportunities within a company that’s continuously expanding.
• Make a meaningful impact by helping merchants grow their businesses through creating or improving products and addressing customer feedback.
• Be part of a team large enough for growth yet agile enough for real impact.
• Work on high-traffic products with a global user base.
• Opportunity to work alongside other highly skilled engineers, learn and expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed culture, a true Canadian tech success story.

… and enjoy a range of benefits that’ll keep you happy, healthy, and (not) hungry:

• Lightspeed equity scheme (we are all owners)
• Health & Wellness Credit- expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health
• Mental Health Support through the Modern Health App- whether it is meditation, coaching or counseling you need - each employee gets access to this platform
• People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
• LinkedIn Learning: At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow
• Subsidy to annual travel pass if you travel by public transport to the  Berlin office
• Regular breakfast or lunches, drinks & snacks in our Berlin office

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed’s one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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