Professional Services Consultant

πŸ’° $70k-$100k
πŸ‡ΊπŸ‡Έ United States - Remote
🏒 BusinessπŸ”΅ Mid-level

Summary

The Professional Services Consultant at WalkMe will own the implementation of WalkMe's Digital Adoption Platform (DAP) for customers, working closely with them to design and build solutions that enhance user experiences. The role requires a strong understanding of user behavior, familiarity with HTML, CSS, and JavaScript, analytical mindset, excellent communication skills, attention to detail, problem-solving skills, experience in project management, and at least 3 years of experience in Professional Services, Implementation Consulting, or Customer Success.

Requirements

  • Strong understanding of user behavior and how to improve user engagement through WalkMe
  • Familiarity with HTML, CSS, and JavaScript to customize and integrate WalkMe elements into web applications
  • Analytical mindset, capable of interpreting data to make data-driven decisions and optimize WalkMe implementations
  • Excellent communication and collaboration skills, with the ability to work effectively in a team environment
  • Attention to detail, ensuring WalkMe elements are visually appealing, user-friendly, and aligned with our brand guidelines
  • Problem-solving skills, capable of troubleshooting and resolving issues related to WalkMe implementations
  • Experience in project management, demonstrating the ability to coordinate tasks effectively within timeline and resources
  • Experience working in an agile development environment is a plus
  • 3+ years of experience in Professional Services, Implementation Consulting, or Customer Success
  • 2+ years of SaaS experience
  • Bachelor's degree in a relevant field preferred

Responsibilities

  • Design, build, and implement interactive experiences for our customers to drive business impact
  • Work closely with customer application owners to understand their business objectives, pain points, and end-user needs
  • Lead end-to-end WalkMe projects, collaborating with customers, internal stakeholders, and the development team to ensure successful delivery within scope, timeline, and budget
  • Monitor and analyze WalkMe usage data and user feedback to identify opportunities for optimization and improvement
  • Conduct training sessions for customers on WalkMe best practices, ensuring they can make the most of the product and effectively utilize its features to enhance their applications
  • Identify and resolve any issues related to WalkMe implementation, ensuring smooth functionality across different platforms and devices
  • Foster strong cross-functional collaboration with UX/UI designers, developers, customer success teams, and other stakeholders
  • Stay updated with the latest trends and advancements in WalkMe and digital adoption technologies

Preferred Qualifications

Previous experience with the WalkMe platform or other similar user guidance and onboarding tools is a plus

Benefits

  • Flexible work arrangements
  • Supportive Culture
  • Professional Development
  • Comprehensive Health Care Coverage for our Employees and Families
  • 401(k) program with company matching (up to $5,000)
  • Vacation policy to encourage a healthy work-life balance
  • Bonus, benefits, and RSUs as part of our competitive total rewards package
Share this job:
Please let WalkMe know you found this job on Remote First Jobs πŸ™

Similar Remote Jobs

Benefits of using Remote First Jobs

Discover Hidden Jobs

Unique jobs you won't find on other job boards.

Advanced Filters

Filter by category, benefits, seniority, and more.

Priority Job Alerts

Get timely alerts for new job openings every day.

Manage Your Job Hunt

Save jobs you like and keep a simple list of your applications.

Search remote, work from home, 100% online jobs

We help you connect with top remote-first companies.

Search jobs

Hiring remote talent? Post a job

Frequently Asked Questions

What makes Remote First Jobs different from other job boards?

Unlike other job boards that only show jobs from companies that pay to post, we actively scan over 20,000 companies to find remote positions. This means you get access to thousands more jobs, including ones from companies that don't typically post on traditional job boards. Our platform is dedicated to fully remote positions, focusing on companies that have adopted remote work as their standard practice.

How often are new jobs added?

New jobs are constantly being added as our system checks company websites every day. We process thousands of jobs daily to ensure you have access to the most up-to-date remote job listings. Our algorithms scan over 20,000 different sources daily, adding jobs to the board the moment they appear.

Can I trust the job listings on Remote First Jobs?

Yes! We verify all job listings and companies to ensure they're legitimate. Our system automatically filters out spam, junk, and fake jobs to ensure you only see real remote opportunities.

Can I suggest companies to be added to your search?

Yes! We're always looking to expand our listings and appreciate suggestions from our community. If you know of companies offering remote positions that should be included in our search, please let us know. We actively work to increase our coverage of remote job opportunities.

How do I apply for jobs?

When you find a job you're interested in, simply click the 'Apply Now' button on the job listing. This will take you directly to the company's application page. We kindly ask you to mention that you found the position through Remote First Jobs when applying, as it helps us grow and improve our service πŸ™

Apply