Job description
TrueCar is a leading automotive digital marketplace, and we are on a mission to make car buying and selling easy, transparent, and efficient. We work to empower consumers with data and foster connections with our network of Certified Dealers who share our belief that truth, transparency, and fairness are the foundation of a great experience. We forge partnerships to power car-buying programs for some of America’s most trusted brands. And we continually innovate to provide useful tools, research, market context, and pricing transparency to help consumers feel empowered and confident throughout their journey.
As consumers’ priorities and shopping habits shifted, so did we. We are building a modern-day marketplace and invite you to join the TrueCar Crew. You can have a real and direct impact on our journey as we continue to evolve and revolutionize the car-buying and selling experience.
The Opportunity:
Are you a strategic powerhouse with a knack for forging lasting relationships? TrueCar is on the hunt for a Regional Dealer Service Manager who thrives on impact. In this pivotal role, reporting directly to the Director, Dealer Services, you’ll own a book of business, becoming the driving force behind customer retention and roaring account success for the region.
You’ll architect winning strategies, collaborating cross-functionally to slash churn and ensure every dealer feels the TrueCar difference. But that’s not all – you will shine as you develop and coach Account Managers, ensuring they’re equipped to deliver immense value and provide a seamless customer experience. If you’re ready to make a tangible difference, this is your opportunity!
The Regional Dealer Service Manager will support our western region and ideally reside in CA.
How you will contribute to TrueCar’s success:
- Cultivate a motivated and collaborative team environment, ensuring success through the team and leading by example.
- Drive the development and performance of Account Managers, in partnership with Director, Dealer Services, by leading ride-alongs, providing feedback to Account Managers, and partnering on account performance and retention strategy.
- Partner with Sales & Service trainers to facilitate training and close development gaps for Account Managers.
- Oversee the management of larger, high-value key retention accounts and act as a primary point of contact for account escalations.
- Develop and maintain strong dealer relationships to understand their needs and objectives.
- Ensure client satisfaction and retention through proactive communication and problem-solving.
- Collaborate with the dealer sales, dealer service, and sales operations teams to identify upsell and cross-sell opportunities within existing dealer accounts and educate dealers on comprehensive TrueCar products.
- Monitor and track account retention and revenue targets for team members and assigned territory, providing regular reports to senior leadership on dealer performance and team KPIs.
- Use data and analytics to make informed decisions and improve dealer service and account management processes.
- Assist in formulating account management strategies and plans to maximize dealer value and achieve short-term goals and long-term success, and implement with the team.
- Analyze account performance data to identify trends and opportunities for improvement and proactively communicate and collaborate with internal teams to improve and achieve excellence.
- Communicate dealer feedback and insights to relevant teams to drive product improvements.
- Collaborate with other departments and team members, such as product development, sales operations, Business Development Managers, Account Managers, and Director, Dealer Services, to address complex client needs and resolve issues.
- Serve as a Change Agent, leading change and acting as a catalyst for continuous improvement.
- Demonstrate a high level of attentiveness towards dealers and actively contribute to a culture that encourages high-quality service with a sense of urgency.
- Develop trusting relationships and open communication, accepting feedback (up and down).
Your Expertise:
- Proven experience in account management, with a track record of successfully managing and growing revenue within existing dealer accounts
- Strong understanding of sales and dealer success principles
- Proven experience defining and achieving success through influencing without direct authority
- Excellent communication and presentation skills, with the ability to listen for understanding and influence outcomes
- An analytical, problem-solving mindset with the ability to make data-driven decisions
- A dealer-focused and results-oriented approach
- Proficiency in CRM software and other relevant tools
- Exceptional organizational and time management skills
- Ability to travel domestically by car, using personal vehicle, for daily travel, and by airplane or car for overnight trips up to 75% of the time to visit key dealers and attend industry events
Base salary + Target Incentive: $135,000 - $150,000
Your TrueCar Experience
At TrueCar, we champion remote work because we know great work can happen anywhere. This flexibility allows our TrueCar Crew to live and work from anywhere in the U.S. (with some role-based exceptions). To support our remote team, we provide a home office setup that suits their needs and offer monthly reimbursements for phone and internet connectivity.
You will receive excellent benefits that include, but are not limited to, 100% employer-paid health, vision, and dental premiums; a 401(k) plan with company contributions; equity; a wellness reimbursement account; and learning & development reimbursement opportunities. We also understand the importance of recharging, so we offer flexible PTO for exempt TrueCar Crew Members and a generous PTO accrual policy for non-exempt TrueCar Crew Members, in addition to 14 company-paid holidays and 2 floating holidays. In short, we care deeply about our Crew Members and have designed employee-centric programs that reflect this.
At TrueCar, we believe in the power of diversity to create a deeper understanding of our consumers and partners, driving innovation in our products. We welcome a workforce that reflects the diversity of car-buying consumers and encourage everyone interested in our mission to apply. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other characteristic protected by applicable law. We will consider qualified applicants with arrest and conviction records in accordance with applicable law. Additionally, TrueCar will provide reasonable accommodations for qualified individuals with disabilities.
TrueCar does not accept unsolicited agency submissions.
If you are based in California, we encourage you to read this important information for California residents linkedhere.
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